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Provider Services Representative - Commercial Products

Concentrix Greenville, SC

  • Expired: March 25, 2021. Applications are no longer accepted.
Job Description
We are seeking Provider Services Representatives to join our Commercial Products team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Start Date : May 10, 2021 Job Location : 2006 Wade Hampton Blvd, Greenville, SC 29615 Training : 10-week paid training 8:00am-5:00pm Starting Pay : $12.50/hr. Work Hours : 8:00am-5:00pm Training for this position will take place onsite for the entire 10 weeks . Once training is completed, you will begin working from home on a temporary basis. Once we return to business as usual, you will be required to report to work onsite. Responsibilities: Handle/Resolve customer inquiries and complaints Provide accurate information on benefits, claims and eligibility Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services ? Qualifications: 6 months experience in a professional customer service role Ability to research and respond to a high volume of telephone inquiries Keyboarding skills with ability to navigate multiple screens Ability to prioritize and multitask Positive and professional demeanor Strong written and verbal communication skills Ability to talk and type while maintaining the pace of a customer call Company Description In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands. Concentrix. A passionate company powered by passionate people.

Concentrix

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Address

Greenville, SC
29610 USA

Industry

Business

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