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Inbound Retention Representative - $14/Hour - Savannah

Concentrix Savannah, GA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Advisor II, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

Job Description

Essential Functions/Core Responsibilities

  • Achieving specific sales targets and maximizing sale opportunities on each and every call

  • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

  • Maintain broad knowledge of products, pricing, promotions, and procedures

  • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

  • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

  • Prepare complete and accurate work including appropriately notating accounts as required

  • Participate in activities designed to improve customer satisfaction and sales performance

  • Answer billing questions by talking through components of customer accounts

Candidate Profile

  • High school diploma with six months of sales experience preferred

  • Demonstrated sales technique and product knowledge preferred

  • Courteous with strong customer service orientation

  • Strong communication and negotiation skills required

  • Ability to effectively communicate, both written and verbally

  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

  • Strong computer navigation skills and PC Knowledge

  • Ability to learn and think conceptually

  • Dependable with proficient attention to detail

  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

  • Able to rotate shifts, as needed

  • Based on location and/or program, additional experience/skills may be required

  • *Job requirements may vary by country and will not contravene any local laws

 

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Company Description
In a world full of average, we stand out. We believe experience is everything. Period.

To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets.

As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands.

Concentrix. A passionate company powered by passionate people.

Concentrix

Why Work Here?
Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix's Logo

Address

12052 Middleground Rd. Savannah

Savannah, GA
USA

Industry

Business

Website

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