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Customer Service Representative / Sales Specialist

Concentrix Jacksonville, NC

  • Posted: over a month ago
  • $12 Hourly (plus commission)
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical
Job Description

Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Jacksonville, NC.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

 

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking

 

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

 

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

 

• Maintain broad knowledge of client products and/or services

 

• Prepare complete and accurate work including appropriately notating accounts as required

 

• Participate in activities designed to improve customer satisfaction and business performance

 

• Offer additional products and/or services

 

• Track, document and retrieve information in call tracking database

 

Candidate Profile

 

• High school diploma with six plus months of customer service experience preferred

• Courteous with strong customer service orientation

 

• Strong computer navigation skills and PC Knowledge

 

• Ability to effectively communicate, both written and verbally

 

• Ability to learn including strong problem solving skills

 

• Dependable with proficient attention to detail

 

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

 

• Tolerance for repetitive work in a fast-paced, high production work environment

 

• Ability to work as a team member, as well as independently

 

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

 

• Able to rotate shifts, as needed

 

 

We offer paid training and benefits

 

 

 

 

Company Description
At Concentrix, our mission is to set the standard in our industry through unparalleled care for our clients, customers & staff. For our clients, this means our 240,000 (and growing!) team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers. For our staff, this means a commitment to each other to accomplish great things, build careers, and have fun along the way

Concentrix

Why Work Here?
Fast paced and fun work environment, competitive pay and benefits, room for growth in the company!

At Concentrix, our mission is to set the standard in our industry through unparalleled care for our clients, customers & staff. For our clients, this means our 240,000 (and growing!) team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers. For our staff, this means a commitment to each other to accomplish great things, build careers, and have fun along the way

Concentrix's Logo

Address

4329 Western Blvd

Jacksonville, NC
USA

Industry

Business

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