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Helpdesk Engineer

Computer Systems, Inc. Omaha ,NE
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, medical
Job Description

Computer Systems, Inc. is one of Omaha's oldest information technology companies. In addition, we are one of the nation's oldest Managed Service Providers. We have had an MSP practice since 1999 and have been in business since 1982.

Because we continue to grow, we need to expand our Client Support Call Center team. We are looking for an experienced helpdesk engineer to join our team. This position does require previous technical experience. Additionally, this position does have onsite requirements, deploying PC's, printers, and other hardware. This position requires a high level of customer service as you will be the face of the company while onsite.

Duties and Responsibilities:

  • Onsite installation of PC’s, printers, and other hardware.
  • Excellent written and verbal communication skills.
  • Work with customers to help solve Client support tickets.
  • Take ownership of a ticket through completion.
  • Have a high sense of urgency responding to tickets.
  • Maintain high level of customer communication.
  • Excellent customer service skills
  • Document resolutions accurately.

Technical Requirements:

  • Strong diagnostic abilities.
  • Intermediate knowledge of the Microsoft office suite.
  • Intermediate knowledge of Microsoft operating systems. Including Windows XP, Vista, 7, 8.x, 10.
  • Intermediate knowledge of Microsoft Server operating systems and Active Directory.
  • Intermediate understanding of WAN and LAN networks.

Other Requirements:

  • At CSI we don't micromanage our team. This position requires a self-starter who can work unsupervised.
  • We are VERY customer service oriented. Our team understands client satisfaction is priority # 1!
  • Everyone in our company is a team player. This is a requirement and our culture depends on it.
  • Willingness to grow and learn new technical skills.
Company Description
Computer Systems, Inc. is one of Omaha's oldest information technology companies. In addition, we are one of the nation's oldest Managed Service Providers. We have had an MSP practice since 1999 and have been in business since 1982.

Computer Systems, Inc.

Why Work Here?

Great environment and highly skilled team members!

Computer Systems, Inc. is one of Omaha's oldest information technology companies. In addition, we are one of the nation's oldest Managed Service Providers. We have had an MSP practice since 1999 and have been in business since 1982.

Address

14510 F street. Omaha
Omaha, NE
USA

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