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Client Support Representative

Computer-Rx Oklahoma City, OK
  • Posted: over a month ago
  • $30,000 to $35,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Title: Client Support Representative (Pharmacy Software)

Reports to: Team Manager

Customer Success Why: To deliver an effortless experience that drives customer loyalty.

Job Description:
As a technician, you will be front and center with our customers and our product. You will be responsible providing top-notch support through many different channels of communication – including email, phone, and chat. You are a great fit if you possess fantastic troubleshooting skills, like to learn something new every day, and enjoy making customers lives easy.

Position Duties and Responsibilities:

· Provide first tier software and/or hardware support to pharmacy staff

· Exercise strong verbal and written communication with customers

· Possess basic computer skills (MS Office Suite, Windows & Linux Operating Systems)

· Perform troubleshooting to investigate whether the pharmacy software, POS software, or peripheral equipment are responding to the programs instructions

· Help client pharmacies solve patient insurance related problems

· Ability to manage projects responsibly and manage priorities in a fast-paced environment

Experience:
Experience in the following area(s) is strongly desired but is not required:

· Microsoft Certifications or equivalent experience

· Hardware troubleshooting experience

· Linux Operating System experience

· Networking experience

· Pharmacy and/or Healthcare related experience

· CPhT. Certified Pharmacy Technician

· Experience using pharmacy management software

· Prior help desk experience·

· Associate's Degree

We may be a great match if your strengths include:

· Restorative – Troubleshooting is a major role in the support department. Our pharmacies depend on us to always find a resolution for them.

· Empathy – Building strong relationships with our pharmacies and co-workers requires empathy. We need to be able to sense the emotions of others, so that we can relate to how they are felling.

· Adaptability –A very flexible person who can stay productive when the demands of work are pulling you in many different directions, you don’t resent sudden request or unforeseen detours. You discover your future one choice at a time.

· Positivity – You are generous with praise, quick to smile, and always on the lookout for the positive in the situation.

Computer-Rx

Why Work Here?

Pharmacy, people, and passion. For us, it's about doing what we love in a place we can thrive

For nearly 35 years Computer-Rx has provided software solutions to community pharmacies throughout the U.S. Starting as one pharmacist’s solution to ease his own frustrations with his software, we have grown to partner with thousands of pharmacies all over the United States. Community pharmacy drives everything we do. Computer-Rx began as a family owned and operated business, with Roger and Carol Warkentine at the helm. Early in the life of Computer-Rx, Roger realized that customer support and success were going to be the foundation in which his business would grow. He understood that when you take care of your customers and enable them to thrive, your business will also grow—a lesson that he instilled in all of his employees for more than thirty years. Now, as a part of the Transaction Data Systems organization, Computer-Rx's commitment to supporting the success of the independent pharmacy industry continues to be steadfast. We value our customers and their needs above all else. Customer feedback and input drive our innovation cycle, ensuring that as our solutions evolve they continue to support growth and efficiency for all of our pharmacy partners. From our founding days to now, we have dedicated ourselves to providing the utmost in software solutions and services, partnering with some great names in the industry and listening to our customers as we continually innovate to meet their needs.

Address

Leadership Square
Oklahoma City, OK
USA

Website

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