Entry Level Hardware Support Technician

Mission: To provide the most efficient and quality support to our pharmacies so they can focus on their patients.

Why: Client Support focuses on providing excellent service to help customers use products and services properly, efficiently and effectively. Client needs should always be at the forefront while maintaining a timely and empathetic approach.

Summary:

As a Client Support Representative your focus will be on the customer and providing excellent Tier 1 support over the phone.

Responsibilities include, but are not limited to:

Answer a high volume of calls from our clients

Ask appropriate questions and actively listen while documenting the details in our ticketing platform in a way that will be transferrable to Tier 2 Support

Provide clear expectations to customers on when they can expect issue resolution

Requirements

Required experience:

0-1 year of customer service experience preferably in a call center environment but any customer facing experience is useful

High School Diploma required, College Degree preferred

Required Competencies:

Ability to relate well to customers and express empathy

Excellent written and verbal communication skills

Ability to multi-task in a fast-paced environment while maintaining accuracy

Preferred Qualifications:

Beginner to intermediate experience with Linux

Associates Degree or Higher in Information Systems