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Entry Level Hardware Support Technician

Computer-Rx (Transaction Data Systems) Oklahoma City, OK

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Mission: To provide the most efficient and quality support to our pharmacies so they can focus on their patients.

Why: Client Support focuses on providing excellent service to help customers use products and services properly, efficiently and effectively. Client needs should always be at the forefront while maintaining a timely and empathetic approach.

Summary:

As a Client Support Representative your focus will be on the customer and providing excellent Tier 1 support over the phone.

Responsibilities include, but are not limited to:

Answer a high volume of calls from our clients

Ask appropriate questions and actively listen while documenting the details in our ticketing platform in a way that will be transferrable to Tier 2 Support

Provide clear expectations to customers on when they can expect issue resolution

Requirements

Required experience:

0-1 year of customer service experience preferably in a call center environment but any customer facing experience is useful

High School Diploma required, College Degree preferred

Required Competencies:

Ability to relate well to customers and express empathy

Excellent written and verbal communication skills

Ability to multi-task in a fast-paced environment while maintaining accuracy

Preferred Qualifications:

Beginner to intermediate experience with Linux

Associates Degree or Higher in Information Systems

Company Description
TDS provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, TDS has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Enhanced Medication Services, and PharmAssess.

Computer-Rx (Transaction Data Systems)

Why Work Here?
Pharmacy, people, and passion. For us, it's about doing what we love in a place we can thrive.

TDS provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, TDS has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Enhanced Medication Services, and PharmAssess.

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Address

211 N. Robinson Avenue

Oklahoma City, OK
USA

Website

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