Entry Level Hardware Support Technician
Computer-Rx (Transaction Data Systems) Oklahoma City, OK
- Expired: over a month ago. Applications are no longer accepted.
Mission: To provide the most efficient and quality support to our pharmacies so they can focus on their patients.
Why: Client Support focuses on providing excellent service to help customers use products and services properly, efficiently and effectively. Client needs should always be at the forefront while maintaining a timely and empathetic approach.
As a Client Support Representative your focus will be on the customer and providing excellent Tier 1 support over the phone.
Responsibilities include, but are not limited to:
Answer a high volume of calls from our clients
Ask appropriate questions and actively listen while documenting the details in our ticketing platform in a way that will be transferrable to Tier 2 Support
Provide clear expectations to customers on when they can expect issue resolution
0-1 year of customer service experience preferably in a call center environment but any customer facing experience is useful
High School Diploma required, College Degree preferred
Ability to relate well to customers and express empathy
Excellent written and verbal communication skills
Ability to multi-task in a fast-paced environment while maintaining accuracy
Beginner to intermediate experience with Linux
Associates Degree or Higher in Information Systems
Computer-Rx (Transaction Data Systems)Why Work Here?
Pharmacy, people, and passion. For us, it's about doing what we love in a place we can thrive.
TDS provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, TDS has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Enhanced Medication Services, and PharmAssess.
211 N. Robinson AvenueOklahoma City, OK