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Application Support Generalist

Computer Main Stream Corp. Kennesaw ,GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

**Please Note: This is a W2 contract position. It is NOT a Corp-To-Corp nor a 1099 position. Please do not apply if you are looking for a Corp-To-Corp or 1099 position. Thank you. **

Application Support Generalist

Location: Canton Pl NW, Kennesaw, GA 30144

Length: 6-Month Contract

Pay Rate: $30.00 per hour (Non-Negotiable)

The Application Support Generalist is responsible for support and maintenance of on-premises and cloud-based enterprise applications and systems and functions as liaison between end users and technical support staff.

There is a high probability that this position will telecommute for the short term and then required on-site.

Responsibilities

  • Provides support and maintenance of on-premises and cloud-based enterprise applications including but not limited to: management of user accounts, system configuration, security settings, problem resolution, monitoring, testing, troubleshooting, documenting, and providing end-user training
  • Works closely with multiple internal teams across disparate groups to resolve client support issues
  • Understands customer requests and provides support for departments throughout the University
  • Update and resolve service request and tickets in a timely and professional manner
  • Escalates issues to more senior staff as appropriate
  • Other duties as assigned

Required Qualifications

  • Bachelor’s Degree or equivalent combination of education and experience.
  • Two (2) years of job-related experience
  • Experience installing and supporting cloud based and on-premises enterprise applications
  • Strong communication and interpersonal skills with a focus on customer service & the ability to communicate technical concepts to non-technology staff
  • Ability to work well within a team environment
  • Ability to prioritize, attention to details, and organizational skills

Preferred Qualifications

  • Two (2) years of experience working in Higher Education
  • Experience with Windows and/or Linux servers, IIS, Apache, etc.

IT Help Desk Experience – Required – 2 Years
Experience installing and supporting cloud-based enterprise applications – Required – 2 Years
Incident Management/Ticketing Systems – Required – 2 Years
Networking Concepts – Required – 2 Years
Software Troubleshooting – Required – 2 Years
MS Office Suite – Required – 2 Years

Company Description
CMC, founded in 1996, is a privately held corporation headquartered in Atlanta, GA. In the first phase of operations, we supplied professional employment services with a primary mission to provide a reliable source of qualified Information Technology and Administrative Support. Since our inception, CMC has expanded its core capabilities to include Development, Engineering, Implementation, Operations, and Management Support.

Computer Main Stream Corp.

CMC, founded in 1996, is a privately held corporation headquartered in Atlanta, GA. In the first phase of operations, we supplied professional employment services with a primary mission to provide a reliable source of qualified Information Technology and Administrative Support. Since our inception, CMC has expanded its core capabilities to include Development, Engineering, Implementation, Operations, and Management Support.

Address

Kennesaw, GA
USA