Sr. SAP Functional Analyst and Technical Support (Job ID: 593523)
+ 4101 Capital Blvd, Raleigh, NC 27604, USA
Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 18 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI's key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at www.cci-worldwide.com.
CCI is seeking functional and technical support for the CRM functions in SAP environment and adequate functional support for the SAP hosting services project. This environment services over 10,000 users and includes instances of ECC 6.0, BI 7.0, Business Objects, CRM, Enterprise Portal, Solution Manager, GRC, NWCE, and PI.
CRM support includes but is not limited to providing guidance in aligning NCDOT's business processes with SAP functionality, performing functional configuration and customization, maintaining system integrity, and component integration with ECC and Portal. Additional responsibilities include writing functional and technical specifications, developing test plans & performing system testing. The fiscal accountability and management of NCDOT's diverse activities is extremely complex and requires a robust business system that will provide meaningful, accurate, and timely information for the various needs of public/private end users, the Federal and State government and departmental and administrative requirements.
Responsible for the solution design, configuration, testing and maintenance of the SAP CRM system.
Experience and knowledge of integration points of SAP CRM System with SAP ECC modules.
Responsible for Production support to troubleshoot, investigate, analyze and solve software problems.
Responsible for working with business users and clients to gather and document business requirements for system changes and to
develop solutions to satisfy business needs.
Responsible for analyzing the impact changes will have on other internal/external business application systems.
Responsible for developing all documentation related to system changes per NCDOT change control policies and procedures.
7 or more years' experience with CRM configuration experience with SAP ECC integration. Required. 7 Years
7 or more years' experience with CRM middleware plug-ins and real time experience on functional side of Enterprise Portals. Required. 7 Years
7 or more years' experience with CRM components and technical objects ABAP user exits, Business add-ins, BAPI's, Idocs, and Bdocs. Required. 7 Years
7 or more years' experience with business partner type customer, employee & contact person definition and replication between ECC & CRM. Required. 7 Years
Hands-on middleware configuration for downloading the master data components, business partner data, product master ibase & I-objects. Required. 7 Years
Customization of item categories, item category determinations, workflow, processing claims, processing change requests and web requests. Required. 7 Years
Business Warehouse and BOBJ integration. Sync with CRM dashboards by linking to the business roles. Required. 7 Years
Ability to consult with clients and team members on issues and requests that require the implementation or creation of a standard or custom solution. Required. 7 Years
Ability to interpret and communicate information, to solicit appropriate information and select the best method or format for presenting information. Required. 7 Years
Experience with writing functional and technical specifications, testing and training. Required. 7 Years
Public Sector Grantor Management. Highly desired. 7 Years
For immediate consideration, please send your resume to hire(at)cci-worldwide.com with "593523-NC"- The subject line.