Project Manager/Leader - Senior RQ04634

Description

• Delivery focused project manager who gathers and develops requirements in order to create and maintain a detailed project schedule and/or integrated plan.
• Demonstrated experience directing project teams (Telecom SMEs) to ensure project deliverables are delivered on time and adhere to government and ministry standards
• Proactively identifies potential risk events and issues before they occur so that proper mitigating strategies can be developed.
• Extensive experience with issues management (identification, pre-emption, mitigation, resolution)
• Ability to promote I&IT project management best practices and adherence to standard methodologies
• Extensive experience coordinating and monitoring project processes, and developing/communicating guidelines and procedures
• Sources, selects and on-boards team members in various disciplines, clarify roles and responsibilities and set task/deliverable/performance expectations for resources that are both OPS unionized employees as well as Fee-for-Service (FFS) consultants.
• Resolves resourcing and inter-personal conflicts, negotiates changes to resourcing, ensures knowledge is shared among team members such as project objectives and deliverables are met.
• Effectively manages large project budgets and ensures a high level of fiscal control and accountability including estimates, gating, forecasts and reconciliation/confirmation of actuals.
• Establishes and participates in steering committee and stakeholder forums.

Provides, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.

Experience and Skill Set Requirements

Project Management Skills

·       Experience with gathering and developing requirements in order to create and maintain a detailed project schedule and/or integrated plan

·       Project Management experience (as appropriate to the specified experience and level) and use of Project Management software (as appropriate to the specified experience level).

·       Experience in the development and implementation of project management processes, plans, and communication tools.

·       An experienced individual with a proven track record for meeting strict deadlines and supporting cross-functional teams to ensure work on tasks/milestones remains within time and cost constraints.

·       Knowledge of OPS Integrated Project Management Framework and Methodology

·       Experience in managing a vendor compromised of multiple organizations and managing multi-million-dollar initiatives

Technical Skills

·       Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)

·       Demonstrated experience with planning and implementing telephony services and replacing telephony systems in Public Safety environment

·       Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (SBC)

·       Demonstrated experience with implementing Telephony in a Contact centre environment, knowledge of future NG911 technical requirements such as encryption, security etc
Demonstrated experience with back end integration

·       Demonstrated experience on leading a project including technical vendor management, issues management, integration across the multiple vendor solutions such as voice recording (Eventide loggers), Computer Aided Dispatch tools

·       Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking

Nice to have:

·       Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector-VDN, skill, hunt group

·       Familiarity with SQL, linux ,windows 2016/19  server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN

·       Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911

Communications/Soft Skills

·       Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills, including issues management

·       Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.

·       Demonstrated experience communicating across many functional areas (matrix organization) to actively engage project stakeholders and manage client expectations with diverse interests, technical and non- technical backgrounds using the appropriate level of political acuity and messaging for the audience

·       Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments/deliverables, including clarifying roles and responsibilities