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End User Support ( Job Id SR-5017357 )

Computer Consultants International, Inc. Baton Rouge, LA
  • Expired: 25 days ago. Applications are no longer accepted.

One (1) Senior Data Center Technical Support Analyst

• Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased software

• Coordinate the installation, maintenance, and modification of vendor-supplied software for a system supporting applications critical to state business functions

• Coordinate the design, development, and installation of in-house software packages by designing work and specifications. Consult regularly with vendors concerning software and/or hardware problems, resolutions, and system and network performance

• Advise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis, and education pertaining to specific and highly complex areas of software and network performance

• Install and customize software and hardware in order to manage, monitor, and otherwise support an extensive enterprise computer systems network

Monitor all attached devices in a complex LAN environment, such as work stations, servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing performance problems, and performing load balancing

One (1) Senior End User Technical Support Analyst

• Responsible for Level 1 or Level 2 service desk support and may be the first contact for answering any calls to the help desk or will be the first level of escalation to resolve a request

• Responsible for basic and/or advanced onsite / desktop hardware and software device support including troubleshooting, hardware replacement, software installation and configuration tasks

Responsible for managing the backend systems to support the End User computing environment including Configuration and Asset management, Antivirus and Threat Protection systems, Service Management and Network Printing system

One (1) End User Technical Support Analyst

• Responsible for Level 1 service desk support and is the first contact for answering any calls to the help desk

• Responsible for basic onsite / desktop hardware and software device support including troubleshooting, hardware replacement, software installation

Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration

Computer Consultants International, Inc.

Why Work Here?

Privately held, Never had a layoff in 20 years, Great team, Great customers, great CEO!

Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 20 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI's key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at www.cci-worldwide.com.

Address

Baton Rouge, LA
USA

Website