This Desktop Support position provides 3rd level (expert/advanced) technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, desktop deployment tools such as SCCM, LANDesk, MDT, etc., x86 desktops/laptops, Multi-Function Devices (print/fax/copier/scanner), Macbook devices and other supported wireless devices such as Windows Phone, Android, and/or iPhone/iPad.
This position receives escalated level support issues from an internal help desk and serves as a mentor to other desktop support staff. The incumbent shall have 4 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
Very qualified candidates will be expected to package desktop applications (off-the-shelf and in-house developed) by way of a ticket based request system. Depending on the nature of the request, the software is to be formally evaluated, licensing requirements researched, installation steps documented, and final work approved.
The incumbent shall have 5 or more years of experience in a Desktop Support position. Experience with a focus on application packaging and support with MSI tools such as Wyse or InstallShield, Scripting, and/or other desktop automation tools is preferred. The incumbent shall also be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
This Desktop Support person relies on extensive experience and judgment to plan and accomplish goals. This Desktop Support person is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on assigned projects. A wide degree of creativity, self-direction, and latitude is expected.
1. An in person interview may be required before a final hire is made. The hiring manager has discretion to allow phone or Skype interviews at any point during the process.
2. The selected candidate will be required to sign exhibit B (attached) as part of the on boarding process.
3. The selected candidate will be required to complete a criminal background check.
4. This position is budgeted for 1960 hours annually. Hours will be prorated the first year based on start date.
5. Please submit ONLY local candidates.
6. Candidates selected to participate in the interview process should bring three (3) business references to an interview.
7. DCF does not sponsor work visas, either at the time of hire or at any later date.
The current position would potentially be split between remote and on site hours at our location of 635 North 26th Street, Milwaukee location. Candidates will be required to wear a mask the entire time they are in any state building. Candidate should also note that this position will require lifting/moving of IT equipment up to approx. 50lbs.
Administration – Customer Service
Remote Desktop Management Tools – 3 years
Administration – Technical Writing
Experience in Technical Writing and Documentation – 4(Very Strong) of 5(Expert) 3 years
Analytical/problem solving – 3 years
Customer Service – 4(Very Strong) of 5(Expert) and 3 years
Excellent oral and written communication skills and advanced customer support skills – 3 years
Good organizational skills and attention to detail – 3(Moderately Strong) of 5(Expert) and 3 years
Planning – 3(Moderately Strong) of 5(Expert) and 3 years
Technical Assistance and User Support – 5(Expert) of 5(Expert) and 5 years
Information Technology – Commonly Used Software
MS Office products – 5 years
Information Technology – Desktop Support
Active Directory Tools – 4(Very Strong) of 5(Expert) and 3 years
General Understanding of LANDesk (for patch management, software deployment, inventory management an – 4(Very Strong) of 5(Expert) and 4 years
Installation and Maintenance of PCs – 5(Expert) of 5(Expert) and 5 years
Knowledge of VMware Workstation Microsoft VPC or Similar Product. – 3(Moderately Strong) of 5(Expert) and 2 years
Trouble Shooting all hardware – 5(Expert) of 5(Expert) and 5 years
Information Technology – Languages/Tools
MS Package & Deployment Wizard - 5(Expert) of 5(Expert) and 5 years
Information Technology – Operating System
Application Support – 5 years
MS Windows 10 – 4 years
Computer Consultants International, Inc.
Why Work Here?Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 20 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI's key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at www.cci-worldwide.com.
Privately held, Never had a layoff in 20 years, Great team, Great customers, great CEO!