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Customer Experience Specialist

Compunnel Inc. Garner, NC
  • Expired: over a month ago. Applications are no longer accepted.

Job Name: Customer Experience Specialist

Location: Godwin Garner, NC, 300 Sigma Drive, Garner, Wake, North Carolina, 27529, United States of America

Duration: 6 Months

Shift Time: 9:00 AM to 5:00 PM Monday to Friday

Pay Rate: $22

Job Summary

  • The Customer Experience Specialist (CES) will assist customers in a personalized and friendly manner to ensure every experience is an exceptional one.
  • The CES is available to assist customers with their Xylem product selection and availability, order entry, product delivery and return and invoicing. Essential Duties/Principal Responsibilities:
  • Manage inbound phone calls, online inquires and customer walk-ins.
  • Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail.
  • Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.
  • Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms.
  • When needed, assist with loading product for customer delivery.
  • Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance.
  • Complete off-rental process in Rental Results.
  • Schedule product pick-up and prepare paperwork for customer sign off.
  • Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair.
  • Ensure purchase orders are properly entered into procurement system to include price and quantity.
  • Complete process for receiving materials, goods and services timely and accurately.
  • Schedule and coordinate preventative and corrective maintenance for sales and delivery vehicles.
  • Act as site champion for safety. Manage injury reporting through Gen Suite.
  • Participate in routine safety calls and/or meetings.

Main Duties & Responsibilities

  • Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification: High school graduate; 2 or 4 year college graduate preferred
  • Prior experience in a rental environment preferred
  • Ability to effectively communicate verbally and in writing Effective interpersonal skills with customers and employees
  • Computer proficiency to include Microsoft Word and Excel Solid math skills
  • Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative Resourceful and well organized; efficient and detail oriented Ability to adapt to frequent change in a high pressure environment
  • Strong sense of responsibility and desire to complete tasks properly
  • Ability to work independently or as part of a team

Forklift certification preferred Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • Considerable standing, walking, bending, heavy lifting (up to 50 pounds) and carrying.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Office:

  • Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Intermittent exposure to all outdoors weather conditions;
  • intermittent exposure to shop and jobsite noise (to maximums of 95 decibels).
  • Travel: As required to fulfill the duties listed above.
  • Other travel as needed or required by the company. Extended hours as needed (weekends, overtime and on-call rotations)

Compunnel Inc.

Why Work Here?

Room for growth and weekly pay and you get to work with a team of the best 'hand picked' people in the world.

Compunnel Software Group, Inc., the parent organization of “Compunnel Healthcare” has expanded its staffing services within the blooming healthcare industry. We focus on healthcare staffing covering several segments: Acute Care Hospitals, Health Systems, Laboratories, Pharmaceutical Companies, Medical Device Companies, Clinical Research Organizations, Private Physician Practices, Home Health Agencies, Continuing Care Retirement Communities, Health Insurance Companies, and MORE!. To know more about Compunnel Healthcare, Inc., please visit our website www.compunnelhealthcare.com. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Address

Godwin Garner, NC, 300 Sigma Drive, Garner, Wake, North Carolina, 27529, United States of America
Garner, NC
27529 USA