- Job Title: Complaint Management Specialist- Customer Advocacy
- Location: San Diego, CA
- Duration in Months: 12 Months
- Pay rate: $20.00 per hr
Responsibilities and Duties:
Perform audit and analysis of SAP complaint transactions and develops reports that will give the QA Management insight into the activities of the organization.
Ensure accuracy and completeness of SAP, TrackWise and CRM transactions and other related documentation.
Work with appropriate personnel within the organization to resolve transaction inconsistencies and ensure timely transaction closure.
Work on business problems, analyzing and evaluating current business methods and procedures for improvement.
Manages confidential information, including gathering data and responding to other staff members as needed.
Qualifications and Requirements:
High School Diploma required
Basic Knowledge in Windows 7, Microsoft Office Suite including Access.
Knowledge of SAP and TrackWise systems and other ERP systems with the ability to navigate within such systems.
Medical experience a nice to have
Must have excellent attention to detail
SPECIFIC SKILLS & ABILITIES
Ability to read, analyze, and interpret general business work instructions, technical procedures, or governmental regulations.
Ability to effectively present information written and orally to respond to questions from groups of managers.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to present the conclusions to various groups of management.
While performing the duties of this job, the employee is occasionally required to stand or walk, stoop or kneel; is frequently required to use hands to finger, handle or feel objects; is regularly required to sit, talk, see and hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close and distant vision, and the ability to adjust focus.