Answer inbound phone calls from internal and external customers. Process customers' payments. Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution. Make payment arrangements on delinquent accounts. Escalate customer disputes and collections situations as necessary. Assist team in meeting inbound service level standard. Responsible for the investigation and analysis of credit information while working within established guidelines. Contact customers regarding delinquent payments and assists in the collection of past due accounts
For Outbound Collections: • Credit limit assessments• Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc)• Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc) • Work set # of accounts each day and note all efforts
Why Work Here?Compunnel Inc. has always been and will always be an Equal Opportunity Employer. Where every individual, solely on their merit, qualification and competency not only has equal economic opportunity but also for recruiting, training and career development. Our 2000+ members reflect a culture of diversity and inclusion and bring their authentic, original and best selves to work. Our inhouse team who looks over no discriminate against any employee and puts affirmative actions has full support of our Chief executive officer Andy Gaur and its top leaders branched out across Compunnel.
Room for growth, excellent work environment!