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Technical Services and Customer Support Specialist

Compost Manufacturing Alliance Port Orchard, WA
  • Expired: over a month ago. Applications are no longer accepted.

Our rapidly growing company is seeking a Technical Services and Customer Support Specialist to join our team! We need someone with a "can do" attitude, exceptional customer service skills, and obsessive organizational skills. This position is assigned to manage operational and client data while offering general client support via e-mail, phone and online sessions. Our ideal candidate will be required to perform the following and will have the appropriate qualifications.

Responsibilities:

  • Provide technical assistance to clients (after completing full training) to ensure proper documentation is completed for submissions we receive for specialized field testing
  • Manage all customer and field information within multiple data bases and ensure all files are consistently updated and accurate
  • Resolve issues for clients via phone, online meetings or electronically. This is a full time office position, and does not require travel.
  • Follow up qualified leads by presenting an online overview of our program, the costs and the deliverables.
  • Manage a sample and document tracking system and provide continuous improvements as we rapidly grow
  • Track customer issues and resolutions

Qualifications:

  • Minimum of three years' as a successful customer service professional with technical or industrial service experience preferred
  • Minimum of three year's administrative or project management experience
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Experience successfully managing multiple priorities

Compost Manufacturing Alliance

Why Work Here?

Well established start up company with great career opportunities as we grow

Address

2501 Mile Hill Dr. S.E., Suite A-104, Port Orchard, WA
Port Orchard, WA
USA