Complexions has a rare opportunity available for a Social Media Manager that will drive management of the day-to-day communications on social media, analyze and report social media analytics across all platforms, and become a consumer insights expert related to what’s happening in the social media space related to competitive brands, and brands/efforts relevant to our client base.
This person will need to have exceptional customer service skills, exceptional grammar & writing skills, and a curious, analytical mind. This role will be the face & voice of a growing brand, among current and prospective clients.
It is required that this person is someone who will have a presence at our spa at least part of the time - this is integral to getting to know us and our brand as well as for the curation of content.
We are also looking for someone who can work at our reception desk. We are open to creating a full time position for someone who has the ability, and the desire, to do more!
Listen, listen, listen to what our community has to say and provide the right response consistently and in a timely manner. Essentially, be a master at customer servicing and relationship building between us and our audience.
Lead conversations with potential customers, fellow brands and many others. Be it related to social media campaign content or related to issues resolution.
Identify key influencers and groups to foster relationships with, as well as identify ongoing opportunities
Guide, moderate and monitor discussions and relevant conversations happening across our social channels
Be the consumer insights expert related to what resonates with our clients/patients in the social media space. Conduct reporting on social media activities from competitive brands and any other notable efforts in this space.
Stay on top of analytics regarding conversations, feedback, sentiment
Content production and curation · Work cross-functionally with practice manager, customer service, practitioners and operations
What you bring to the role: · 2-3 years of social community management and/or social media analytics experience · Knowledge and understanding of social media platforms, and enthusiastic about learning new platforms and tools
Strong customer relationship skills
Sense of humor & fast/smart wit essential
Strong grasp and comfort level with Google Analytics, Facebook/Instagram insights and other measurement tools to provide reports and insights on metrics such as reach, engagement, and brand preference/sentiment
Consumer copywriting, editorial, or journalism background
PR background is a plus
Is a self-starter and go-getter with a winning, optimistic attitude
Compensation for social media manager alone would be contractual - W-2 employee for a combined position.