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Systems Engineer

Complete Technology Services
Kansas City, MO
  • Posted: over a month ago
  • Full-Time
Job Description
Salary:

Systems/Innovations Engineer

Complete Technology Services is looking for a Systems/Innovation Engineer to join our growing team!

Complete Technology Services (CTS) is a managed service provider supporting the technology needs of businesses around the Midwest.

The Innovations Engineer will be responsible for configuring and supporting the server, network architecture, and cloud of Complete Technology’s growing client base.

Position Overview

o Development, training and upkeep of products, services and/or processes

· Client Documentation/CMDB - quarterly health reports, training curriculum, sop for documentation

· RMM - monthly/quarterly health reports and meetings to quiet noise, creating quarterly objectives to have innovation in place. ie. scripts for software, flushing dns, etc

· Reporting - work with teams to create dashboard and reports to streamline CBR's, service delivery and more

· Client portal - creation, management and implementation

· Screening various outside vendors, software, processes to incorporate within application stack

· Internal roadmaps for software and tools

o Introducing new products or services for internal and external customers

o QA/QC hardware that is coming out of the build room

o Maintaining front end of the new hardware/procurement process with forms, client portal, etc

o Maintaining, upgrading and configuring the deployment server

Qualifications

· Experience with cloud application configuration

· Experience configuring and maintaining RMM tools

· Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals

· Solid written and oral communication skills

· Solid interpersonal and team skills

· Solid documentation and reporting skills

· Ability to multi-task

· Strong organizational, analytical, and prioritization skills

· Basic SQL Server experience preferred

· Automation (scripting and imaging)

Physical Demands

· Ability to lift/carry up to 50lb on occasion

· Frequent standing, sitting, or walking as tasks demand

· May be required to commute to Kansas City metro area client offices on occasion

· Occasional travel to client locations outside the Kansas City Metro

· Some after hours and weekend work may be necessary

· Some 24x7 On Call rotation for client support may be necessary

Education

  • 3+ years’ experience in Information Technology infrastructure support
  • Associate degree in Computer Science or related discipline or equivalent training preferred.

Complete Technology Services

Address

Kansas City, MO
64114 USA

Industry

Technology

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