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Residential Counselor 15/hr

Complete Staffing Solutions Boston, MA
  • Expired: 6 days ago. Applications are no longer accepted.

***overnight and daytime shifts available***


  • The Guest Services Specialist (GSS) works from the company's policies and procedures developed to ensure a safe shelter environment for guests and staff.
  • The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs.
  • The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.
  • The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
  • The GSS is required to stay energized and focused even when demands are ambiguous and strenuous.
  • The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy.
  • The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.


  • High School diploma or GED


  • Ability to stand for long periods of time
  • Ability to stretch, bend and lift up to (twenty-five) 25 lbs
  • Ability to assist guests up and down stairs, and in-and-out of wheelchairs
  • Ability to respond quickly to emergencies


  • Ability to respond safely, quickly, and calmly in emergencies and to emergency situations
  • Ability to use good judgement in stressful or emotionally charged situations
  • The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse
  • Ability to be resilient in difficult and ambiguous situations
  • Ability to handle multiple assignments
  • Ability to communicate clearly both verbally and in writing
  • Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills
  • Ability to communicate/speak (as well as to listen) in a non-judgmental manner

Complete Staffing Solutions

Why Work Here?


Boston, MA