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Customer Service Specialist

Complete Staffing Solutions Boxboro, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Foster and maintain open and professional lines of communication with customers via phone, email and fax.
  • Review and enter new orders for the assigned territory.
  • Work to resolve customer concerns and questions regarding price, delivery, order status, etc. in a timely manner.
  • Work cross-functionally to confirm shipments and order status.
  • All other duties as assigned.

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  •  Ability to multi-task in a fast-paced environment

  •  Ability to maintain a friendly, professional demeanor

  • Must be dependable and capable of working with minimal supervision

     

Complete Staffing Solutions

Address

Boxboro, MA
USA