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Customer Service Representative

Complete Staffing Solutions
Clinton, MA
Expired: over a month ago Applications are no longer accepted.
  • $22 to $25 Hourly
  • Full-Time
Job Description


  • Mechanical and electrical appliance troubleshooting.
  • Answer calls and e-mails from customers and service technicians and help troubleshoot and repair machine problems.
  • Order processing: orders received by phone, fax & e-mail.
  • Evaluate, test and process part returns via Return Materials Authorization process
  • Document unique call history in customer accounts.
  • Resolve warranty repairs and / or arrange for warranty service calls.
  • Manage stressful situations professionally.
  • Must be able to prioritize tasks.
  • Must understand urgency when customer’s equipment is down.
  • Focus on solving problems / conflict.
  • Listen to customer to clarify problem.
  • Initiate resolution and follow through.
  • Follow up on open / unresolved issues with customers.
  • Create and update customer accounts in QuickBooks
  • Willingness to be flexible with daily routine.
  • Must be able to work independently and as a team.
  • Other duties as assigned.


Hours: 8am – 5pm, Monday – Friday.

Compensation: $22.00 – 25.00 / hr based on experience

Reports to: Director of Customer Development


Complete Staffing Solutions

Clinton, MA
View All Complete Staffing Solutions Jobs



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