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Customer Service Representative

Complete Staffing Solutions, Inc.
Thomaston, CT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representatie -Career Opportunity:

Customer Service Representative is responsible for acting as a liaison between the customer and company and ensures high customer service satisfaction.


  • Accurately enter and maintain sales orders, order amendments, and cross reference information using SAP/Syspro software in an ISO 9000 environment.
  • Communicate to customers and internal personnel in a timely, clear, efficient andelivery status, production schedules, lead times, revisions, delivery requirements, shipments, and OTIF calculations.d appropriate method regarding all aspects of sales.
  • Provide appropriate information to facilitate quotations for sales inquiries for both potential and existing customers.
  • Assist new product development & sales with communication to customer regarding changes/planning and missing info as necessary.
  • Develop forecasts with customers, sales, and planning to ensure good customer service and maximize production capacities.
  • Maintain Forecast systematically as per customers Contract & SLA.
  • Monitor pricing in SAP/Syspro system to match customer PO, report discrepancy & request updates as necessary, maintain orders updated with most current pricing published.
  • Work with NPD and Sales to ensure invoicing of customer for tooling charges
  • Engage with internal stakeholders such as Material Planners, Logistics, Manufacturing, Commercial, Marketing, Quality, Billing and Finance to support customer requests.
  • Enter material returns related to customers approved quality rejection. Participate in trainings, development of root cause, corrective/preventative actions as required to eliminate future occurrences.
  • Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal stakeholders to achieve customer needs
  • Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department
  • Support creation and maintenance of standard operating procedures (SOPs) for customer services
  • Work to achieve maximum efficiency in a team environment and support peers when needed.
  • Coordinate closely with the Shipping team to execute on time shipment of customer orders.
  • Assist Shipping with customer portals used for data entry and order processing.
  • Perform other related functions as assigned


  • Bachelor’s Degree, or one to three years related work experience and/or training
  • Experience working with ERP systems (SAP, Oracle, Syspro, etc.).
  • Good level of PC expertise – Microsoft Office (Excel/Word/PowerPoint)
  • Must be detail oriented and organized to ensure accurate order entry and customer communications
  • Must have excellent communication skills, verbal and written.
  • Excellent Planning & Organizing Skills.
  • Customer Oriented.
  • Previous work experience with direct customers is preferred.

Complete Staffing Solutions, Inc.


Thomaston, CT



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