Inside Sales - Measurement

Our client is looking for an Inside Sales Representative in the Shreveport area. This is a full time position with benefits.

Job Summary

• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications
• Heavy phone call loads are typical – incoming and outgoing
• Urgency for prompt, accurate results is routine
• It requires the handling of multiple tasks with many unexpected interruptions
• The job calls for the responsiveness and energy to work occasional long hours and cover a wide scope
• While training in certain, specific equipment is offered, the successful candidate must be diligent in learning on their own from time to time

Typical Duties & Responsibilities

• Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’.
• Information handled will include Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting
• Ensure that Inside efforts are aligned with the Technician availability.
• Detailing project information for effective job completion
• Support accounting department with problem invoices, returns and general customer account information
• Support Sales personnel when required for the pursuit of Measurement Services initiatives
• Understand and ensure that the TCC (Total Customer Commitment) standards are upheld at all times
• Work closely with and support our product principals when required to do so
• Actively and enthusiastically attend required and preferred training
• Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required
• Actively and enthusiastically support colleagues at all times, and especially when overload situations arise
• Accurately complete quotes, order entry and purchase orders
• Some travel will be required

Competencies

• Professionally Articulate
• Capable of reading Equipment & Process Specification documents
• Proficient in the use of Microsoft Excel, Outlook, Word
• Professional in appearance and actions
• Organization
• Inquisitive about industrial process industry
• Problem solving - Investigating and resolving customer problems in concerns in a timely manner
• Comfortable doing the same type of work for long periods of time

Experience & Education

• Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service type environment – preferably in Measurement Products and Services
• In the absence of a specific measurement products and service background, experience with other industrial instrumentation/equipment and services sold into the oil & gas industries will be considered
• BS in a Technical Discipline is preferred
• Technical Certification/Degree in an appropriate discipline from a Vo-Tech organization will be considered