Inside Sales Associate

Our client is looking for an Inside Sales Associate to support the Flow Measurement Sales Team. The customer base is the Oil & Gas Industry, Chemical, Refining, Pulp & Paper and Power Industries.

Job Summary:

• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications
• Heavy phone call loads are typical – incoming and outgoing
• Urgency for prompt, accurate results is routine
• It requires the handling of multiple tasks with many unexpected interruptions
• The job calls for the responsiveness and energy to work occasional long hours and cover a wide scope
• While training in certain, specific equipment is offered, the successful candidate must be diligent in learning on their own from time to time

Experience and Education:

• Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service type environment preferred
• In the absence of a specific instrumentation and/or measurement background, experience with other industrial instrumentation/equipment and services sold into the oil & gas industries will be considered
• A BS in a Technical Discipline is preferred
• A Technical Certification/Degree in an appropriate discipline from a Vo-Tech organization will be considered

Competencies:

• Professionally Articulate
• Capable of reading Equipment & Process Specification documents
• Proficient in the use of Microsoft Excel, Outlook, Word
• Professional in appearance and actions
• Organization
• Inquisitive about industrial process industry
• Problem solving - Investigating and resolving customer problems in concerns in a timely manner
• Comfortable doing the same type of work for long periods of time

Duties and Responsibilities:

• Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’.
• Information handled will include Instrumentation & Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting
• Ensure that Inside efforts are aligned with the Technician availability.
• Detailing project information for effective job completion
• Support JHC accounting department with problem invoices, returns and general customer account information
• Support JHC Sales personnel when required for the pursuit of Instrumentation & Measurement Services initiatives
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Work closely with and support the JHC product principals when required to do so
• Actively and enthusiastically attend required and preferred training
• Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required (after min 1 year in the role)
• Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise
• Accurately complete quotes, order entry and purchase orders
• Always build and cultivate solid relationships