New Patient Counselor

Complete Care is a multi disciplinary practice serving patients who have been injured in auto accidents. Complete Care and its family of Practices are characterized by core competencies of cultural, clinical and operational Excellence. We strive to meet every patients' individual needs with skillfulness and professionalism.

History- After witnessing a lack of proper assessment and support for patients that have been involved in an accident we saw a dire need in the community for clinics and doctors who would provide excellent evaluation and treatment of their injuries and the support needed to guide them through the process. This is what led to the family of practices that is Complete Care. Complete Care consists of Integrative Physical Medicine, Centers for Imaging, and Interventional Associates. Together they provide patients with immediate access to chiropractic care, physiotherapy, state of the art imaging, interventional pain management and orthopedic specialists.

Integrative Physical Medicine- IPM offers chiropractic care, physiotherapy, and comprehensive testing. In each clinic there is an experienced and trained staff eager to help. Our Chiropractic Physicians evaluate, treat, and make appropriate referrals for each patient. We have designated Case Managers who provide support and answer any questions. Our trained doctors and Chiropractic Assistants help each patient with their prescribed therapies and medical equipment. Each administrative staff member provides excellent customer service and a welcoming atmosphere.

Centers for Imaging- CFI is one of the most advanced MRI practices offering cutting edge technologies in a relaxed and caring atmosphere. CFI has MRI, Digital Motion X-ray, and DTI for the diagnosis of traumatic brain injuries. Our team of trained MRI technicians and experienced diagnostic radiologists strive to improve the healthcare experience for our patients by providing skilled execution and comprehensive review of all imaging.

Interventional Associates- IA was opened to provide expedient orthopedic evaluation and treatment that focuses on proper diagnosis and minimally invasive procedures including spine and extremity surgery. Our team includes an experienced spine surgeon, extremity surgeon and interventional pain management specialists. Our trained medical assistants help patients during any recommended procedures while our Case Managers provide support and explanation of any questions and billing inquires.

Administrative Health Coordinator- Basic understanding of computers and the internet is required, along with excellent conflict resolution, great telephone & communication skills, and excellent customer service skills. The ideal candidate will be a self-motivated, multi-tasker, who is ambitious and detail oriented. Job responsibilities include scheduling, confirming appointments, data entry, filing, payment processing, guest relations & cleaning.

New Patient Counselor– As New Patient Counselor with Complete Care, you will serve as the main point of contact for inbound callers as you help manage their care, researching patient needs and providing detailed solutions and answers. This will include triaging the patient to the provider they need based on their injuries, previous treatment and current symptoms. New patient counselors are responsible for entering the necessary demographic and medical information into our CRM in order to build the patient file.

You will also provide status updates and serve as a liaison to our clinical staff when needed. Upon joining us, you will attend in-depth, full-time training to help ensure your success here at Complete Care. After training, a mentor and supervisor will guide your performance as you take inbound calls from doctor's offices and/or patients.

We are looking for a team member that is confident, outgoing and self-motivated with strong work ethic. We need someone that is team-oriented, open minded, willing to learn and has the ability to function effectively in a fast-paced work environment. It is vital in this the role as a New Patient Counselor that you articulate with excellent verbal communication, written communication and interpersonal skills. We need someone that has the ability to easily establish rapport with patients, can be empathetic to their injuries and also lead them in the right direction.

Hours of operation: Monday- Friday 6:00 AM - 7:00 PM with fixed shift schedules

Benefits:

• No weekend work! Only Monday-Friday

• Great competitive compensation (higher then median salary in Central Florida)

• Support from a group of seasoned professionals

• Vacation time

• Great hours

• Comprehensive training course

• Medical, Dental and Vision Insurance available

• 401k available

Requirements:

• Bilingual (Spanish is preferred)

• Friendly

• Upbeat/Outgoing

• Team Oriented

• Punctual

• Reliable

• Detailed

• Proficient with computers

• Well Spoken

Not Required but beneficial:

• Prior phone sales experience

• Experience with a multi-line phone system.

• Experience with a CRM

• Bilingual (Spanish speakers needed)