To provide oversight of their respective clinic’s daily operations to ensure the clinic is providing the highest quality of rehabilitative services to the patients served and meeting applicable business goals and metrics. In addition to operational oversight, the Clinic Lead will provide direct patient care according to the duties outlined in the job description of the appropriate clinical discipline held.
Duties and Responsibilities:
- Direct oversight of day-to-day operations, including
o Ensuring clinical team is performing and submitting timely patient-related documentation
o Supervision of front desk staff
o Ensuring patient/provider scheduling is optimized and accurate
o Ensuring a high quality of patient care is provided
o Monitoring and ensuring patient satisfaction is highly valued by all team members.
- Monitor and ensure provider daily productivity goals are met
- Provide performance feedback, training, and mentoring, as needed to clinical and non-clinical staff
- Responsible to evaluate and suggest staffing changes and/or staff role changes in lieu of the status of productivity expectations being met
- Assist Clinical and Business Managers in recruitment efforts
- Identify process improvement opportunities to enhance clinic operations
- Implement quality assurance program as defined by Outpatient Clinic – Clinic Manager
- Identify and implement along with Clinical Manager’s approval and supervision, clinical service development opportunities.
- Create and maintain a focused marketing campaign to meet expected visit booking to visit capacity ratio and expand the growth of the clinic in both visits and providers. Clinic Lead will engage in at least 2 hours of direct marketing per week.
- Always maintain a safe and hazard free work environment by following the policies and procedures of Compleat Rehab and Sports Therapy/Compleat KiDZ Pediatric Therapy (CRS).
- Evaluates patients with a variety of diagnoses, establishes treatment plans and formulates goals.
- Evaluates patients, establishes an appropriate treatment plan meeting the needs of the patient and formulates treatment goals.
- Provides treatments and completes all necessary documentation per department policy.
- Participates in the departments' quality improvement and safety programs as assigned.
- Internal communications include contact with patients and family members, nursing staff and physicians.
- Maintains accurate and timely patient records including but not limited to progress notes, patient evaluation, re-evaluations, discharge summaries, and billing forms. Co-signs same-therapy assistant documentation after reviewing for content and appropriateness, as needed.
- Provides direct and indirect supervision to same-therapy assistants through verbal and written instruction and feedback regarding a patient's treatment and progress. Also provides information to other medical/allied health personnel regarding a patient's progress, needs and discharge plans.
- Instructs patient and family in appropriate exercises to continue at home and provides written material as a reference.
- Demonstrate a high level of customer service, teamwork, professionalism and confidentiality.
- Continuously develops skill sets with attending any of the following: professional continuing education programs, in-service training, and seminars.
- Accepts other duties and assignments within his/her scope of knowledge, skills and abilities.
- Must meet educational requirements to obtain a state license in Physical Therapy or Occupational Therapy, or Speech and Language Pathology
- Holds current professional license in the state on the clinic’s location
- A minimum of four years of pediatric outpatient experience in a setting where Physical Therapy, Occupational Therapy, and Speech Therapy is provided, either by in-clinic providers or via contracted providers, is required.
- A minimum of one year of pediatric clinical management experience is required, preferably overseeing Physical Therapy, Occupational Therapy, and Speech Therapy providers.
- Ability to relate to and treat acutely ill/chronically ill patients/families and their particular problems.
- Must possess strong patient assessment, patient management and documentation skills.
- Must possess the disposition and personality to work harmoniously with a wide variety of people and all levels of staff. Interact professionally as a member of a multi-disciplinary team.
- Must possess a strong commitment to the goals, mission, and philosophy of the organization.
- Ability to work flexible hours as required, to meet, identified patient needs.
- Absolute integrity and the use of good judgment to handle the professional and confidential nature of assignments.
- Ability to adapt to changing organizational needs.
- Speaks, writes, reads, and comprehends English. Fluency in another language is a plus.
- Excellent communication skills are comprised of written, verbal and presentation capabilities.
- Ability to actively listen; uses logic to identify strengths, weaknesses and solutions.
- Excellent organizational skills are a must.
Physical Demands: Lifting, pushing, pulling and assisting patients with exercise and patient transfers.
Working Conditions: Exerting up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently. May be exposed to infectious diseases, electricity, and strain from moving or supporting patients.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
CRS offers a competitive compensation and benefits package including medical/dental, vision coverage, HSA, STD, LTD, life insurance, EAP, pre-paid legal, company-matched 401(k), and paid vacation/holidays.
CRS is an Equal Employment Opportunity Employer that values and encourages diversity.