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Collections Manager

Compex Legal Services, Inc. Carson, CA
  • Expired: 23 days ago. Applications are no longer accepted.

We are looking for a dynamic, customer service geared Collections Manager to join our team handling B2B collections. The responsibilities of the position is as follows:

  • Supervise collector activities;
  • Be challenging and have keen sense of business knowledge.
  • Must possess exceptional organizational, customer service and account management skills to operate a successful collection department.
  • Responsible for producing monthly reports based on collection activity;
  • Prepare or review daily and/or weekly individual and department performance reports;
  • Assist Collectors with problem resolution;
  • Responsible for generating and evaluating reports for collection accounts.
  • Communicate with clients when necessary;
  • Train and mentor new employees and Collection Department personnel;
  • Handle department personnel issues;
  • Recruiting qualified collection staff and review performance of assigned staff.
  • Direct, manage and coordinate the work flow of collection staff and supervise the functioning of each assigned area.
  • Implement new procedures as necessary;
  • Encourage and promote teamwork and cooperation among Collectors;
  • Communicate with different levels of management on collection issues;
  • Other duties as assigned.

Job Qualifications

  • Associates required; Bachelor’s degree preferred or in lieu of education, 10+ years of collections experience
  • Customer Service background preferred
  • 2-3 years management experience
  • Strong written and verbal communication skills
  • Analytical skills (problem solving)
  • Ability to analyze and execute process improvement

Compex offers its full time employees Medical, Dental, Vision, 401k and FSA. In addition, these benefits are fully paid by the company: Basic Life Insurance, LTD and EAP. The following supplemental benefits are also offered: Voluntary Life Insurance, AD&D, Aflac and Legal Shield. Compex offers full-time employee benefits including vacation; sick; and holiday.

Compex is a drug-free workplace. Please visit us at

Compex Legal Services, Inc.

Founded in 1972, Compex Legal Services, Inc. is an industry leader in litigation support services to law firms and insurance carriers. Having pioneered a number of advances in the industry, our product lines include record retrieval, court reporting and on-line document management. At Compex, we pride ourselves on providing the highest quality service and value to each client.


325 Maple Ave., Torrance, CA 90503
Carson, CA