Help Desk Technician

Company Overview

Compass Strategy Solutions, LLC is a Small Woman Owned Government Contracting business specializing in law enforcement support services for the Federal Government. Join a team of experienced professionals and a fast-growing business. We offer competitive benefits. We are an Equal Employment Opportunity employer.

Job Description

Compass Strategy Solutions requires a Help Desk Technician with network knowledge to support a government client. Candidates should have experience designing and managing basic (non-complex) telecommunications capabilities including local and wide area networks (LAN/WAN) using similar software and hardware as those described in client requirements.

Essential Functions

• Provides desktop and software support as directed.
• Troubleshoots user problems with software, hardware, or workstation network connectivity.
• Ensures compliance with desktop computing standards and policies as directed.
• Serves as the initial point of contact for troubleshooting software and hardware issues.
• Provides phone and in-person support to users in the areas of general PC hardware and generic LAN problems.
• Establishes and maintains centralized Help Desk Operational support.
• Manages all technical aspects and administrative operations related to supporting the total enterprise and associated missions

Minimum Qualifications

• Bachelor of Science (BS) degree in Computer Science, Computer Engineering, Electrical Engineering, or similar discipline, OR
• Possess a total of four (4) years’ work experience.
• A minimum of two (2) years’ work experience designing and managing basic (non-complex) telecommunications capabilities including local and wide area networks (LAN/WAN) using similar software and hardware as those described in client’s requirements.

Benefits

Compass Strategy Solutions offers competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required. The company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

Applicants selected will be subject to a Government background investigation and must meet eligibility and suitability requirements.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

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