Skip to Main Content
← Back to Jobs

IT Service Desk Support

Compass Consulting Group Santa Clara ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Our client develops, manufactures and supplies a wide array of innovative medical diagnostic products, services, tests, platforms and technologies.

 

Duties             

·        Provides onsite 2nd level IT service desk support (initiate, resolve and monitor) for software, hardware, telephone/voicemail and audio/video conference incidents and service requests

·        Baseline is IT Service Level Agreement, ITSM processes, rules and guidelines

·        Work with Local and global teams

·        Supports, maintains and repairs IT equipment and infrastructure-Build Laptops

·        Provides user support for specific user requirements to improve or enhance user productivity

·        Documents solution and workarounds, maintains the knowledge database (e.g. known errors, workarounds)

·        Participates in and/or manages small IT projects according to the standard IT project management methodology

·        Develops training material and quick reference guides for standard IT equipment and software

·        Conducts end user training based on self-developed or available training material

·        Performs varied and moderately complex administrative support functions 

 

Skills:            

•       Very good general knowledge of Intel computer hardware support/troubleshooting (preferred hardware HP), MS Office, GMAIL, iPhones, basic project management skills  

•       Should have strong understanding of TCP/IP, LAN/WANN, Remote Access, VPNs, Antivirus and Mobile devices, SCCM

•       Vendor certifications (Microsoft, Cisco, HP, others)

•       Strong experience in Windows 7, XP, familiarity with HP Service Manager or other ticketing systems

•       Typically requires 4-6 plus years job related experience           

 

Education:          

•       Minimum (required): Technical/trade school certificate in Computer Science, Information Technology, or related field; or equivalent combination of education and work-related experience required

•       Preferred: Bachelor’s degree

Company Description
The Compass Group is a management consulting and search firm comprised of seasoned industry executives who care deeply about helping our clients meet their goals. We ensure our business partners not only have a sound strategy, but one where their teams can execute in the real world. Serving the biotech, pharmaceutical and medical products industries, Compass focuses in two critical arenas: Strategic Consulting & Staffing and Search.

Compass Consulting Group

Why Work Here?

Constantly looking for great talent to help clients succeed!

The Compass Group is a management consulting and search firm comprised of seasoned industry executives who care deeply about helping our clients meet their goals. We ensure our business partners not only have a sound strategy, but one where their teams can execute in the real world. Serving the biotech, pharmaceutical and medical products industries, Compass focuses in two critical arenas: Strategic Consulting & Staffing and Search.

Address

2841 Scott Boulevard
Santa Clara, CA
USA