Skip to Main Content
← Back to Jobs

Automotive Manager / Service Writer Automotive Repair

Company confidential Mount Kisco, NY
  • Posted: 8 days ago
  • $55,000 to $75,000 Annually (plus commission)
  • Full-Time

Overview

We are looking for motivated, performance-driven store managers / service advisors to join a large national automotive repair & maintenance chain with nearly 1,000 stores. Potential for upward mobility in a fast-growing organization and a long, fulfilling career. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience not necessary but interest is preferred.

Responsibilities / Duties

Customer Service

  • Put the customer first. Go above and beyond to WOW the customer

  • Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied

  • Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done

  • Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs

  • Follow company procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow-ups, etc.

  • Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise

  • Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on inspection procedures as needed

  • Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily

  • Manage daily customer callback process to ensure calls are being made & appointments are being set

Scheduling

  • Create weekly schedules to keep center staffed appropriately for projected sales volume

  • Adjust schedule as needed to cover absences, meet demand, or improve center profitability

  • Proactively note and plan for holidays, local events, and other things that might impact center sales

Sales

  • Meet weekly and monthly sales goals

  • Proactively generate appointments to increase sales

  • Assist in planning and executing appointments as needed to drive sales and meet center goals

Phone

  • Follow company phone procedures at all times, including daily roleplay to maintain skills

  • Listen to recorded calls on a regular basis; identify areas for improvement

Point-of-Sale

  • Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently

  • Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct

  • Verify full documentation on every ticket – inspection sheet, estimates, work orders, final invoice, battery test form, etc.

  • Accurately enter pricing and cost of goods into point-of-sale system on every ticket

Hiring

  • Keep center fully staffed by hiring technicians and other center staff members as needed

  • Screen candidates thoroughly and ensure that all team members meet center standards

  • Proactively recruit and maintain a pipeline of potential technicians

  • Maintain accurate and complete personnel records at all times

Back Office / Financials

  • Maintain accurate daily records of all customer transactions & daily center business

  • Track cores, returns, warranty claims on a daily basis to ensure accuracy

  • Manage gross margins

Center Upkeep

  • Proactively work to maintain clean, comfortable and professional store image at all times

  • Assist as needed in any regular store maintenance

  • Handle cores, returns, inventory deliveries and other center upkeep tasks as requested

  • Perform closing duties as needed (close day in point-of-sale system, bank deposits, cash audits, etc.)

Teamwork / Culture

  • Be a team player. Help other people meet their goals

  • If you see something that needs to be done, do it without being asked

  • Train & teach new team members as needed

  • Contribute to a positive, productive team environment

  • Maintain a positive, productive culture among all center team members

  • Encourage teamwork, positivity, and accountability among all team members

Qualifications / Skills

  • Minimum 5+ years of experience in automotive service sales / customer service leader. Ability to think creatively when dealing with customers

  • Experience working with point-of-sale software or complex Windows software

  • Excellent people and phone skills

  • Proactive self-starter

  • Ability to multi-task

  • Interest in automotive industry

Company confidential

Why Work Here?

Locally Owned Nationwide Automotive Repair Facility

An established automobile service company in need of an experienced and self-motivated individual to help grow the company to its next level. We are looking to build our team with the Best of the Best.

Address

Mount Kisco, NY
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.