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Call Center Customer Service Representative

Company Name Withheld
Crozet, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Musictoday is currently looking for FULL TIME Customer Service Representatives to join our team! Our team currently works from home taking inbound customer calls and corresponding via email with our customers. No sales or cold calling required! Fully remote work with excellent pay and benefits!

Basic Duties & Responsibilities:

  • Resolve customer inquiries and customer service related issues by providing excellent customer service via phone and written communication
  • Properly balance customer service concerns with business considerations
  • Ability to handle high call volume in potentially stressful situations
  • Customer Order maintenance and resolutions for inquiries that may pertain to placing a sales order, answering customer questions, or providing a resolution to an outstanding issue
  • Maintain a minimum of 12 contacts per hour and a QA score of 85% based upon periodic monitoring of inbound customer service contacts
  • Other duties as assigned

Minimum Qualifications:

  • Excellent customer service skills, written and verbal
  • Computer skills with an emphasis on customer care technologies (ZenDesk) Google Docs & Microsoft Office Suite
  • High school diploma or GED required
  • Solution-oriented attitude
  • Two years of Call Center experience preferred;
  • Ability to sustain long periods of inbound calls and communication with customers

About Musictoday:

Musictoday is the preferred end-to-end ecommerce provider for a roster of over 500 clients in the music, sports, and entertainment industries.

Musictoday is an equal opportunity employer and offers an exciting opportunity to qualified, career-motivated professionals. We provide competitive compensation and the chance to work with talented people in a winning, successful, and pleasant environment. We offer many premium benefits including 401(k), medical, dental, life insurance, paid time off and much more.


Company Name Withheld


Crozet, VA
22932 USA



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