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IT / Phone Support Tech ($50-55k) Direct hire

Company Confidential
Franklin, MA
Expired: over a month ago Applications are no longer accepted.
  • $50,000 to $55,000 Yearly
  • Full-Time
Job Description

Busy Manufacturing company looking to add to their phone support tech team. This is a direct hire role, full-time hours, starting salary ranging from $50-55k.


  • Provide technical phone support to customers in the diagnosis, troubleshooting and repair of network based issues for our product lines. Over the phone as well as remote troubleshooting support.
  • Provide technical consultations to customers and field-based sales and clinical support team about hardware, software and networking requirements and recommendations


  • Bachelor’s degree in technologies or equivalent in-depth specialized technical training/experience.
  • Looking for three (3) to five (5) years of recent hands-on experience in an IT and/or networking support role.
  • Must have experience in troubleshooting system integration and system compatibility issues.

Looking for people experienced in help desk/phone support AND also have had some hands on electronics repair. Very helpful to have the hands on experience when troubleshooting with someone over the phone.

IN Office first 3 months for training, then Hybrid options offered.

Please submit resume to be considered, thank you!


Company Confidential

Franklin, MA



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