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Contact Center Agent

Company Confidential
Mount Kisco, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Essential Duties and Responsibilities (including but not limited to the following):

 

· Receive and handle 100+ calls to schedule appointments for physicals, office and sick visits, consults, hospital follow ups, annual wellness exams and CDL exams across Internal Medicine and Clinical Specialties.

· Maintains solid knowledge of physician scheduling guidelines and preferences, utilizes all resources available;

· Maintains general insurance knowledge, utilizes appropriate resources to evaluate insurance participation and escalate issues to Patient Assistance as necessary.

Typical Physical Demands:

  • Work requires sitting for long periods of time
  • Requires the extensive use of office equipment, including computer, telephone, and telephone headset.

Typical Working Conditions:

  • Work is performed in a large, multi-occupancy contact center environment utilizing cubicles.
  • Involves frequent phone contact with patients.

Mon-Fri 9 am – 5:30 pm *rotating Saturday schedule 8 am – 5pm every other Saturday

$18.75 pay hard max

Open ended contract

*Must have COVID vaccine and call center experience (healthcare a plus but not required)

Company Confidential

Address

Mount Kisco, NY
USA

Industry

Business

View all jobs at Company Confidential