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Call Center Manager

Company Confidential Worcester, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 Immediate opening for a Call Center Supervisor in a temporary to permanent role.

M-F 8:00-5:00 (weekend support at times)

Qualifications:

 

3-5 years of Call Center Supervision and/or Management required

5-10 years of call center experience

Professional verbal and written skills

Microsoft Office and strong computer skills

Multi-tasker and comfortable working in a fast paced environment

 

Duties:

Day to day supervision of 5-10 call center representatives

Training new hires

Logistics and dispatch

Maintaining employee work schedules

Customer service support

Maintaining records

Manage escalated customer service issues

Company Confidential

Address

Worcester, MA
01605 USA