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CUSTOMER SERVICE COORDINATOR

Company Confidential Portsmouth, NH
  • Expired: over a month ago. Applications are no longer accepted.

Working Hours:

M-F / 8:30AM-5:00PM

JOB DESCRIPTION

Scope of Work:

Customer Service Representatives are expected to answer calls coming from multiple queues, based on assignment, and take all appropriate follow-up actions.

Responsibilities:

· Effectively manage large amounts of incoming calls;

· Understand and be able to use all systems;

· Identify and assess customers’ needs to achieve satisfaction;

· Provide accurate, valid and complete information by using the right methods/tools;

· Handle complaints, provide appropriate solutions and alternatives;

· Meet personal and team goals and metrics;

· Work as a team member with all other staff;

· Follow procedures, guidelines and policies;

· Other duties as necessary.

Minimum Qualifications:

· High school degree or GED; Bachelor’s Degree is desirable;

· 6 months Call Center experience preferred; or 1 year customer service with strong phone contact handling skills;

· Active listening skills;

· Strong computer skills;

· Knowledge of Microsoft Office programs;

· Excellent written and verbal communication skills;

· Ability to maintain confidentiality;

· Ability to multi task in a fast paced environment;

· Experience in meeting deadlines and adhering to strict standards;

· Enthusiasm for work responsibilities;

· Knowledge of Medicaid is desirable;

· Bilingual abilities are a plus; Somali, Arabic and Spanish are desirable

Company Confidential

Address

Portsmouth, NH
USA