CSR Small Animal

Animal Hospital of Dauphin County is seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the Veterinary products and services we provide
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Basic Veterinary Terminology preferred

Compensation based on experience. This position is Full Time. Shifts vary. Two Day shifts (~7a-3p or 8a-5p), and Three mid-night shifts (~11a-7p or 1p-9p). 1 Saturday/month required.

The Animal Hospital of Dauphin County has been caring for pets in the greater Harrisburg and Hershey communities since 1962. We started out in a small, three-bedroom house (now home to our business offices). After several expansions, we now work in a 6,000 square-foot, fully equipped animal hospital. We focus on prevention and early detection of diseases, which allows for more effective treatment and a longer life for the pets that we care for. We update our testing methods and treatments through continuing education and by consulting with specialists in many disciplines.