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Digital Literacy Volunteer Program Manager

Community Tech Network San Francisco, CA
  • Expired: 29 days ago. Applications are no longer accepted.

The Digital Literacy Volunteer Program Manager (DLVPM) will be energetic and enthusiastic about providing quality digital literacy training to English-speaking learners, often within economically and socially marginalized populations. The ideal candidate blends initiative and self-direction with collaboration and teamwork. We are looking for a personable, hard-working team player who is open to learning new things, able to work on their own initiative, and enjoys working in a fast-paced work environment. The ideal candidate should be passionate about digital literacy, public access to technology and engaging marginalized and/or underserved populations.


1. Volunteer Engagement
• Maintain volunteer opportunity listings on appropriate websites
• Respond to and screen individuals interested in volunteering
• Train prospective volunteers
• Place new volunteers and provide on-site introductions and orientation 2. Volunteer Management
• Maintain a schedule of open and filled volunteer opportunities
• Facilitate ongoing training and support for 30-60 volunteers
• Respond to volunteer queries, concerns, and grievances promptly and efficiently
• Schedule or act as a substitute for volunteer absences
• Keep up with current innovations in volunteer management technologies and tools
• Organize monthly Volunteer Meetings
• Produce monthly Volunteer e-newsletter
• Conduct and analyze results annual survey of volunteers
3. Service Delivery Coordination
• Manage the schedule for digital literacy programs at partner locations
• Oversee one-time corporate volunteer events
• Prepare promotional materials and outreach materials for programs or classes
• Assists partners with outreach and promotion for digital literacy programs
• Coordinate evaluation efforts related to programs
• Attend planning meetings to assist with coordination of service delivery 4. Deliver Digital Literacy Training
• Provide 1-on-1 tutoring and small group training to help older adults develop and improve their use of technology and the Internet
• Assist CTN and their partners in periodically assessing the training needs of communities and individuals
• Develop and deliver curriculum to address identified needs
5. Data Management and Reporting
• Ensure that all volunteers report their hours for each shift, and follow up as needed
• Monthly data validation before upload to Salesforce and City & County system.
• Identify, collect and report additional data about programs, services, and volunteers for funders or internal use
• Keep the online tutoring calendar up-to-date
6. Supervision
• Recruit, interview and select specialized, part-time tutoring staff (e.g. bilingual)
• Train and orient specialized, part-time tutoring staff
• Support and develop specialized, part-time tutoring staff
7. Public Relations
• Represent CTN at community-based events
• Use social media to engage volunteers, promote the volunteer program, and share information about CTN programs
• Contribute content to the CTN website blogs

• Excellent English written and oral communication skills
• Ability to work with people from diverse backgrounds
• Computer and Internet proficiency and a willingness to learn new technology tools. Specifically, proficient with MS Office/Google Suite (especially Word and Excel), web browsers, Google mail and calendar, Dropbox or similar Cloud storage tool
• One year of experience in providing computer skills instruction or general adult education
• Familiarity with challenges faced by homeless individuals and marginalized communities
• A community service track record and commitment to volunteerism
• Ability to work well independently and as part of a team
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and be calm under pressure
• Ability to solve problems and think strategically
• Willingness to work occasional evening and weekend hours

• Bachelor’s Degree or equivalent experience
• Two years in the nonprofit sector
• One year overseeing volunteer engagement
• One year supervising others who work independently
• One year delivering and coordinating direct service community programs
• One year working with marginalized populations (e.g. homeless, immigrant)
• Experience teaching immigrants and /or low-level learners
• Proficiency in a language additional to English

Job open until filled. This position offers flexible scheduling and good benefits. Salary $48,000. Email resume and cover letter to Include “Digital Literacy Volunteer Program manager” in the subject line. No phone calls please.

-Community Tech Network transforms lives through teaching digital literacy. The ability to use digital tools to find, analyze, create, and communicate information is a critical skill for the survival and quality of life of people everywhere. CTN works with a variety of under-served populations in the Bay Area to improve their digital literacy through training and education.

Community Tech Network


San Francisco, CA