Skip to Main Content

Program Manager

Community Residences
Stratford, CT
  • Posted: over a month ago
  • $44,000 Yearly
  • Full-Time
Job Description


  1. Must be able to perform all job functions and duties that are required of the Residential Instructor and Shift Supervisor or Assistant Manager; must be able to lift 70-75lbs.

  1. Must be able to utilize approved protective hold techniques in order to keep you, clients, and co-workers safe; works with youth who may potentially cause harm to you or others.

  1. Participates in developing Individualized Plan of Service or Treatment Plan for the clients, including developing and implementing individual programs, tracking and reporting data, and generating reports that meet agency and state regulatory requirements.

  1. Implement Individualized Plan of Service or Treatment Plan ensuring that all programs are implemented in a timely manner, that all staff are in-serviced, follow individual programs, and document accordingly.

  1. Monitor medical, physical, and behavioral changes in individuals on a daily basis. Document and report any and all changes to the appropriate department (i.e. Nursing, PT, OT, Dietary or other consultants involved, the Program Coordinator, Clinician (when applicable), and Associate Executive Director).

  1. Monitor all staff who are Medication Certified to ensure staff administer medications to resident at prescribed times, according to Medication Administration Policy; assure that administration of medication according to policy occurs and is documented properly; report all errors of medication administration or documentation according to policy.

  1. Ensure that written dietary plans for each client are followed.

  1. Ensure the cleanliness of the home, inside and outside. Ensure the upkeep and maintenance of agency vehicle(s) and request any maintenance needed for the vehicle or property.

  1. Maintain CRI’s client right to privacy and adhere to CRI’s Confidentiality Policy.

  1. Conduct oneself in a professional manner when interacting with supervisors, coworkers, consultants, families and members of the community.

  1. Supervise family visitation as requested by Program Coordinator or Clinician (when applicable).

  1. In conjunction with the Clinician (when applicable), conduct monthly staff meetings, documenting content and attendance. Provide mandatory training to all staff, i.e. clients’ programs, individual needs, and all aspects of their care.

  1. In conjunction with the Program Coordinator and Clinician (when applicable), ensure that clients follow a daily schedule, which include a variety of community based outings, programs, leisure activities that meet active treatment standards.

  1. Ensure that the program remains in compliance with applicable licenses, DCF and DDS regulations, and are present at all inspections.

  1. Responsible for the finances in the home, including the use of petty cash, and individual client funds. Report any discrepancies to Program Coordinator immediately.

  1. Schedule staff to program ratio, and ensure that safe staffing ratio is in place at all times.

  1. Rotate On-Call with Assistant Manager (in a DDS program) or with the Shift Supervisor and Clinician (in a DCF program), and responsible for the overall running of the residential program.

  1. Report monthly to agency via CRI Tickler re: staff in-servicing, vehicle maintenance, resident attendance, etc. Monitor all client adaptive equipment.

  1. Monitor compliance to safety requirements; conduct fire drills monthly, or delegate appropriately; maintain fire extinguishers and other safety related systems; monitor electronic surveillance equipment on an assigned schedule for staff compliance; review video for significant events as assigned.

  1. Responsible for interviewing and recommending to the Program Coordinator new direct care staff.



1. Recognize, identify and quantify real or true problems.

2. Develop and implement action plans to rectify known problems.

3. Effectively evaluate action plan outcomes and make adjustments to such plans as needed.

4. Understand, utilize and maintain Agency systems and operations.

5. Generate and develop new ideas to improve existing systems and operations.

6. Seek suggestions and new ideas from individuals and teams, and be able to provide feedback and/or develop such ideas when presented.

7. Present new ideas, programs and systems in a positive manner and build commitment towards successful implementation.

8. Acknowledge, listen and respond to individual concerns.

9. Establish trust and build rapport by communicating in a non-threatening manner.

10. Orally communicate to all levels of staff or groups in a clear, confident, concise and organized manner without being intimidating or superior.

  1. Communicate in writing so that the reader(s) clearly understand the communication and the document presents your ideas in a logical manner.


1. Knowledgeable of Agency Policy and Procedures and all relevant Municipal, State and Federal licensing regulations.

2. Ensures that assigned employees comply with all relevant Agency Policies and Municipal, State and Federal licensing regulations.

3. Appropriately delegates authority and responsibility.

4. Monitors and tracks assignments given to staff for completion, accuracy and timeliness.

5. Develops staffing schedules and assignments and ensures that they meet the needs of the Agency from a regulatory, administrative and budget perspective.

6. Ensures that all staff assigned to the program are trained and competent per Agency Policies and Procedures.

7. Conducts regularly scheduled staff meetings.

8. Establishes expectations for staff in terms of performance that ensures consumers receive the highest quality of services.

9. Provides on-going feedback to employees assigned regarding the quality of their work, compliance with Agency Policies and personal development needs.

10. Establishes an environment within the program where employees assigned are motivated, engaged, and provide on-going communication to the Supervisor regarding ways to improve services provided to clients.

11. Takes total responsibility for the operation of the program or service from an administrative, management and budgetary perspective.

12. Implements Agency Policy on progressive discipline in a fair and consistent basis.


1. Develop individual and organizational talents, skills and competencies through coaching, feedback and reinforcement.

2. Empower individuals and teams by developing a sense of job and project ownership through communication of clear expectations, providing adequate resources, delegating responsibility and coaching while allowing the individuals and teams the opportunity to expand their scope of responsibility within clearly defined limits.

3. Provide meeting leadership, management and facilitation.

4. Conduct negotiations by establishing a position of openness and trust, keeping disagreements issue oriented, presenting opposing positions in an organized manner, and working to achieve true collaboration wherever possible.

5. Encourage teamwork and collaboration by responding positively to requests for information, suggestions and assistance, sharing the credit for good ideas and disagreeing tactfully when necessary.


1. Establish and communicate a clear vision of a desired future.

2. Identify and communicate a clear set of organizational values that will influence day-to-day decisions.

3. Effectively evaluate the plan developed to obtain vision outcomes and make adjustments to such plans as needed.

4. Encourage continued enthusiastic emotional commitment to support the vision and make the world of those individuals who desire the vision a little brighter.


1. Must possess a valid CT Driver’s License and a good driving record.

2. Must be able to obtain, or have, CPR, First Aid and Medication Certification within the regulations and time frames set by CRI.


Must have a Bachelor’s degree and two years experience or an Associate’s degree and three years experience, or five years experience in the Human services field with an emphasis on supervisory experience.

40 hour flex Mon-Fri with on call responsibilities

Community Residences


Stratford, CT
06614 USA



View all jobs at Community Residences

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.