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Community Support Specialist - Crisis Shelter

Community Human Services
Pittsburgh, PA
  • Expired: June 30, 2022. Applications are no longer accepted.

Position: Community Support Specialist (HAP Crisis Shelters) Reports to: Director of Supportive Services FLSA: Non-exempt $17-19.00 per hour Summary: The Community Support Specialist reports to the Director of Shelters & Supportive Services with ongoing mentoring and support in collaboration with the Team Lead. The position is responsible for providing service coordination and supportive counseling to the participants utilizing our unique HAP Crisis Shelters project while acting as a subject matter expert to case load. This positions primary responsibility is to support the participants with housing stabilization.

A strong CSS will understand that the sooner we can help participants into stable housing; the better chance we have at preventing anymore trauma related to their impending crisis. The goal of our shelter programs is to provide all necessary supports to help each participant find and maintain permanent housing . The program will assist in transitioning from homelessness in to permanent housing, preventing homelessness while focusing on needed services such as referrals to programs, assisting in applying for entitlements/income, to support them in retaining permanent housing while receiving the treatment necessary to address their physical, mental and behavioral health needs. The CSS II works independently towards these goals; however, s/he is expected to consult with the program director as needed. Other duties include ongoing assessment of participant's needs, progress and goals; use of appropriate therapeutic motivational interventions; community building; progress documentation; continued maintenance and improvement of the program; attendance and participation at staff meetings; assistance to the larger housing assistance programs of CHS; and performance of other administrative, financial, and programmatic duties pursuant to program guidelines and regulations. CHS uses the Housing First and Harm Reduction service delivery models, assisting clients with housing as the immediate need without requirements to abstain from any harmful behavior prior to being housed or receiving assistance.

We help clients identify their own goals and support them to discover safer alternatives. Perform routine and random file monitoring to ensure data quality and all documentation is accounted for. Work with fellow staff to correct any deficiencies. Manage Social Work interns working across multiple housing programs. Aid staff with crisis intervention, problem solving with program participants, and providing strategies for therapeutic interventions to help clients achieve their goals. Work with Program Director and Chief Housing Officer to collect and report data, outcomes, areas for improvement, staff development, and funder reports. Attend weekly or monthly meetings with Program Director, Crisis Team Leader and Chief Housing Officer to address staffing, programming, funding, and best practices. Skills and Training Attend trainings to keep up with best practice service delivery models and philosophies Train staff on agency philosophy, service delivery models, agency data and technology, and program regulations and protocols Be the first point of contact to answer any questions regarding program rules, regulations, protocols and policies. Minimum Qualifications: Equivalent work, education, and life experience typically gained by a Bachelors Degree. Adhere and promote the CHS Core Values in all aspects of the work: Quality, Respect, Relevance, Advocacy and Equity. Experience with helping people in housing programs preferred. Experience with behavioral and mental health service coordination preferred. Must have experience working with other social/supportive services. Excellent interpersonal and problem-solving skills. Exceptional organizational, communication and case management skills. Ability to communicate effectively both orally and in writing. Sensitivity towards individuals and families in need of program services, especially those with behavioral, mental and physical health barriers. Commitment to the project and both agencies missions. Computer literacy with a working knowledge of Microsoft Word, Outlook, and Excel. Demonstrated ability to maintain professionalism even when dealing with difficult circumstances. Willingness to accept tasks and responsibilities that help to enhance and improve the program and achieve a high level of customer service provision. Ability to schedule and manage multiple job responsibilities efficiently and effectively. Have reliable transportation and the ability to travel independently. Significant travel throughout the County is expected.

The administrative base office will be in the Strip District. Powered by JazzHR

Community Human Services


Pittsburgh, PA



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