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Resident Services Coordinator - Temporary

Community HousingWorks Montgomery, AL
  • Expired: 21 days ago. Applications are no longer accepted.
Community HousingWorks (CHW), a nationally recognized nonprofit developer of affordable housing real estate communities, is seeking a knowledgeable and highly driven Resident Service Coordinator, in our Achieve division in San Diego, California. The Resident Services Coordinator's (RSC)'s primary goals are to preserve resident tenancies through risk reduction arrangements and activities, as well as, promote community engagement through resident centered and driven groups, activities, programing and services within the following areas of focus: Next Generation Success Programming, Financial Well-Being, Health and Wellness and Resident Engagement/Leadership. RSCs must be familiar with both general harm reduction practices and engagement strategies for intergenerational communities.

The RSC will work in collaboration with Property Management and the CHW Achieve Leadership Team, including but not limited to; Community Organizer, Volunteer Coordinator, and Financial Coaches in reaching all goals and objectives set by the Achieve Department as they relate to the department's strategic plan.

This is a temporary position, expected to last an estimated 2-3 months

Essential Functions

  • Work collaboratively with Community Managers in developing resident support systems; providing support to identified residents in need of external resource, referrals and/or advocacy.
  • Meet with identified residents on an individual and/or group basis to provide low level case management; supporting residents in their housing stability and quality of life.
  • Develop and maintain a service provider referral network. Offer appropriate referrals to residents as needed.
  • Coordinate intergenerational activities, services, educational, monthly meetings and social events and activities within the following areas of focus: Next Generation Success Programming, Financial Well-Being, Health and Wellness and Resident Engagement/Leadership.
  • Establish community relationships and community partnerships with local resources, organizations, advocacy groups, etc., establishing service delivery partnerships as appropriate per CHW community(ies). 
  • On-going data collection including but not limited to asset and community mapping of CHW communities as assigned.
  • On-going data collection including but not limited to resident surveying, needs assessments, facilitation of focus groups and resident service evaluations of CHW communities as assigned.
  • Ensure that service delivery is meeting compliance of program standards and regulatory requirements including but not limited to: program enrollment, iReady, attendance/participation, community building, policies and procedures, etc.
  • Marketing: Collect and share "Storytelling Moments" on a monthly basis, or as needed in efforts to capture resident successes.
  • Marketing: Promote CHW community campaigns as assigned, as they relate to CHW Advancement Department and Community Organizing efforts.
  • CHW Meetings: Attend and participate in CHW monthly department meetings, quarterly staff meetings, and other meetings as assigned.
  • Office Management: Complete administrative duties on-time (Timesheets, P-Cards, E-mail, Service Data Entry, Monthly Newsletters and Reporting).
  • Community Center Policies: Supervises and consistently adheres to the policies and procedures related to programming, the proper use of equipment, technology, and room usage by residents and volunteers in the Community Center.
  • Supervise and abides by policies and procedures set forth by CHW.
  • Other ancillary activities as needed or assigned.

Knowledge, Skills and Education

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Available to work Mondays through Thursday between the hours of 7 am and 5pm with occasional Fridays and weekends as requested for special events.
  • Knowledge and/or experience working with low-income communities and vulnerable/marginalized populations; immigrate/refugees, victims of domestic violence, substance abuse, youth, seniors, veterans, homeless populations, etc.
  • Prior and recent case management skills. Ability to communicate effectively with residents to understand needs and provide services and referrals as needed. Ability to advocate on resident behalf.
  • Ability to be engaged and compassionate when working with residents facing dire situations, potential eviction, etc.
  • Excellent time-management, organizational, and problem-solving skills. Ability to provide efficient and proactive assistance to residents with various needs. Ability to think critically and clearly in times emergencies.
  • Must have College Level writing and communications skills to produce effective communication between residents, community management, CHW inter-departments, partners, and funders.
  • Understanding of Fair Housing and tenant/landlord laws, rules, and regulations a plus.
  • Fluency in English required. Bilingual (reading, writing, and speaking) in Spanish preferred but not required.
  • Engaged and self-motivated with ability to successfully work autonomously.
  • Intermediate to Expert experience with computers, cloud-based file storage, Microsoft Office (Excel, Word, Outlook, PowerPoint, Publisher); knowledge of or capacity to learn database systems.
  • Valid driver's license and regular availability of an insured vehicle to travel.
  • Evidence of ability to work legally in the United States.

Opportunity Begins with a Stable Home

With the stability of a good home, an inspiring goal, powerful tools, and their community's compassion and support, people can change their futures and move up in the world. For many, a stable home can provide the critical foundation needed to overcome life's challenges. Our award-winning apartment communities ensure that all people - regardless of social-economic status - have a safe place to call home. Become a part of the Community HousingWorks team and help us ensure that every household is set up for success.

The RSC will work in collaboration with Property Management and the CHW Achieve Leadership Team, including but not limited to; Community Organizer, Volunteer Coordinator, and Financial Coaches in reaching all goals and objectives set by the Achieve Department as they relate to the department's strategic plan.

This is a temporary position, expected to last an estimated 2-3 months

Essential Functions

  • Work collaboratively with Community Managers in developing resident support systems; providing support to identified residents in need of external resource, referrals and/or advocacy.
  • Meet with identified residents on an individual and/or group basis to provide low level case management; supporting residents in their housing stability and quality of life.
  • Develop and maintain a service provider referral network. Offer appropriate referrals to residents as needed.
  • Coordinate intergenerational activities, services, educational, monthly meetings and social events and activities within the following areas of focus: Next Generation Success Programming, Financial Well-Being, Health and Wellness and Resident Engagement/Leadership.
  • Establish community relationships and community partnerships with local resources, organizations, advocacy groups, etc., establishing service delivery partnerships as appropriate per CHW community(ies). 
  • On-going data collection including but not limited to asset and community mapping of CHW communities as assigned.
  • On-going data collection including but not limited to resident surveying, needs assessments, facilitation of focus groups and resident service evaluations of CHW communities as assigned.
  • Ensure that service delivery is meeting compliance of program standards and regulatory requirements including but not limited to: program enrollment, iReady, attendance/participation, community building, policies and procedures, etc.
  • Marketing: Collect and share "Storytelling Moments" on a monthly basis, or as needed in efforts to capture resident successes.
  • Marketing: Promote CHW community campaigns as assigned, as they relate to CHW Advancement Department and Community Organizing efforts.
  • CHW Meetings: Attend and participate in CHW monthly department meetings, quarterly staff meetings, and other meetings as assigned.
  • Office Management: Complete administrative duties on-time (Timesheets, P-Cards, E-mail, Service Data Entry, Monthly Newsletters and Reporting).
  • Community Center Policies: Supervises and consistently adheres to the policies and procedures related to programming, the proper use of equipment, technology, and room usage by residents and volunteers in the Community Center.
  • Supervise and abides by policies and procedures set forth by CHW.
  • Other ancillary activities as needed or assigned.

Knowledge, Skills and Education

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Available to work Mondays through Thursday between the hours of 7 am and 5pm with occasional Fridays and weekends as requested for special events.
  • Knowledge and/or experience working with low-income communities and vulnerable/marginalized populations; immigrate/refugees, victims of domestic violence, substance abuse, youth, seniors, veterans, homeless populations, etc.
  • Prior and recent case management skills. Ability to communicate effectively with residents to understand needs and provide services and referrals as needed. Ability to advocate on resident behalf.
  • Ability to be engaged and compassionate when working with residents facing dire situations, potential eviction, etc.
  • Excellent time-management, organizational, and problem-solving skills. Ability to provide efficient and proactive assistance to residents with various needs. Ability to think critically and clearly in times emergencies.
  • Must have College Level writing and communications skills to produce effective communication between residents, community management, CHW inter-departments, partners, and funders.
  • Understanding of Fair Housing and tenant/landlord laws, rules, and regulations a plus.
  • Fluency in English required. Bilingual (reading, writing, and speaking) in Spanish preferred but not required.
  • Engaged and self-motivated with ability to successfully work autonomously.
  • Intermediate to Expert experience with computers, cloud-based file storage, Microsoft Office (Excel, Word, Outlook, PowerPoint, Publisher); knowledge of or capacity to learn database systems.
  • Valid driver's license and regular availability of an insured vehicle to travel.
  • Evidence of ability to work legally in the United States.

Opportunity Begins with a Stable Home

With the stability of a good home, an inspiring goal, powerful tools, and their community's compassion and support, people can change their futures and move up in the world. For many, a stable home can provide the critical foundation needed to overcome life's challenges. Our award-winning apartment communities ensure that all people - regardless of social-economic status - have a safe place to call home. Become a part of the Community HousingWorks team and help us ensure that every household is set up for success.

Community HousingWorks

Why Work Here?

Awesome CEO, award -winning team, great benefits and opportunity for growth!

Community HousingWorks (CHW) is a California non-profit organization that has been building and owning affordable apartments that help people and communities move up in the world for nearly 30 years. We are counted among the top 50 affordable housing developers in the nation, with over 3,500 affordable apartments statewide serving low income working families, seniors, and homeless and disabled residents. Many CHW employees say, “It’s the best place I’ve ever worked”. Your work will grow our resident success, so that CHW onsite programs can provide even more residents with powerful tools for next gen success, financial well-being, health and independence. It all starts with a home.

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Montgomery, AL
USA

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