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Resident Services Counselor | Senator

Community Housing Partnership San Francisco, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description



PAY RATE: $19.11 per hour


Community Housing Partnership believes that home has the power to stabilize a person’s life. Built on a simple-but-powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training. And we organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.   


Community Housing Partnership provides an excellent benefits package, including 100% employer paid employee health, dental, vision, life & disability insurance; commuter benefits; 403(b) investment opportunity with employer match; Employee Assistance Program; paid training; paid vacation; 13 paid holidays; and sick time.   


Community Housing Partnership seeks a creative, engaging, and caring professional to oversee programming for a mix of families and single adults in San Francisco. Supervised by the Resident Services Manager, and working in conjunction with the site-based Resident Services Team Lead, the Resident Services Counselor (RSC) is responsible for implementing and maintaining the day-to-day operations of the site-based Resident Services office. Responsible for service connection, groups and activities focused on community building, education, or skill development, crisis intervention, and housing retention. All services are provided within the context of harm reduction and within a Housing First model. 


  • Create a warm and welcoming environment in the resident services office.  
  • Provide housing retention services.  
  • Provide service connection services.  
  • Support implementation of resident service plans.  
  • Coordinate/implement three weekly activities/groups focused on community building, skill building, and resident empowerment.  
  • Provide services to residents using harm reduction principles.   
  • Provide crisis intervention, conflict resolution and de-escalation services to residents.  
  • Complete documentation per agency policy. 
  • Participate in meetings and organizational initiatives.  
  • Other duties as assigned.   


  • High School diploma or GED required. 
  • Two years of experience in the provision of social services or equivalent experience.  
  • Two years of experience in the provision of social services, preferably in a supportive housing environment or equivalent experience working with homeless individuals and those experiencing substance use, mental health issues, and/or chronic medical issues.  
  • Demonstrated ability to work independently.  
  • Ability to provide effective services to diverse populations.  
  • Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud based database).  
  • Experience in crisis intervention, conflict resolution, and de-escalation.  
  • Experience in organizing groups, group facilitation and group development.  
  • Familiarity with community resources and service programs.  
  • Strong interest in doing social justice advocacy.  
  • Desired qualification: Fluency in Spanish/Mandarin/Cantonese/Russian a plus.   
  • Valid phone number required.   


  • Location: 519 Ellis Street, San Francisco, CA   
  • Full-Time / Non-Exempt status  
  • Pay Rate: $19.11 per hour  
  • Hours:  Sun - Thurs 9 am - 5 pm   
  • Union: This position is under the collective bargaining agreement with SEIU 1021  
  • Reports to: Resident Services Manager   


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.  

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.   


To apply for this position, please submit a cover letter and resume to:   

Resumes without a cover letter will not be considered. Due to the number of applications we receive, we are only able to respond to candidates selected for interviews.  


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Community Housing Partnership is an Equal Opportunity Employer without regard to formerly homeless people, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Community Housing Partnership hiring policies require a background check for all applicants working directly with at-risk populations.

Community Housing Partnership


San Francisco, CA
94102 USA



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