Front Desk Clerk | SEN SC | 32 HOURS - SWING SHIFT
Community Housing Partnership San Francisco, CA
- Expired: February 06, 2021. Applications are no longer accepted.
Job DescriptionUNION | JOB DESCRIPTIONFRONT DESK CLERK |SENATOR & SAN CRISTINAFULL TIME | 32 HOURS - SWING SHIFTWHO WE ARECommunity Housing Partnership believes that home has the power to stabilize a person's life. Built on a simple-but-powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training. And we organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness.
Together, we're building a new future for our neighborhoods and the city we love.POSITION OVERVIEWThe Front Desk Clerk is the gatekeeper to the Residences - enforcing Community Housing Partnership policies to ensure safe, decent housing for our residents. Front Desk Clerks monitor daily building activities, provide 24-hour security, and respond to building and resident... emergencies.
As the first point of contact for visitors to our properties, Front Desk Clerks are required to exhibit professional, courteous and respectful conduct to residents and building guests, enforcing property rules while creating a welcoming environment. The position is supervised by an Assistant Site Manager or Site Manager.ESSENTIAL FUNCTIONS Follow all rules and procedures outlined in the Housing Operations manual, Employee Handbook and CHP House Rules. Follow new and revised procedures as developed and distributed.
Monitor daily common area activities of building residents and guests. Maintain building security. Screen all visitors to the building.
Maintain complete and accurate building logs, records, journals-Visitor Log, Overnight Log, Daily Log, etc. Respond to building emergencies in compliance with the Property Management manual. Treat residents with respect and dignity-showing courteous behavior and patience.
Assist residents in completing work orders, incident reports and complaints. Assist the Building Manager with administrative tasks as directed. Maintain a clean and presentable work area, building entry and lobby.
Accurately complete incident reports and complaints. Attend All-Staff meetings and scheduled Front Desk Clerk meetings unless prohibited by work schedule. Other duties as assigned.QUALIFICATIONS Willingness to learn and follow directions.
Good humored, courteous and professional; even under pressure. Organized, with attention to detail. Ability to remain calm and responsible during emergencies.
An understanding of and ability to communicate with diverse types of people. Ability to be a part of a team. Commitment to helping formerly homeless people to regain and maintain their independence.
Applicants are encouraged to learn basic computer word processing and databases, etc. Ability to appropriately respond to and resolve conflict. Applicants with de-escalation and conflict resolution training recognized.
An understanding of and experience working with issues of homelessness and recovery issues. CHP Training Institute / Desk Clerk Training Program successful participant a strong plus. Bilingual/Spanish a strong plus.
Must have valid phone number.PHYSICAL DEMANDS & WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl.The employee must frequently lift and/or move up to 10 pounds and occasionally lif
Community Housing Partnership
AddressSan Francisco, CA
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