Community Health Center, Inc. (CHC) is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement, and the Community eConsult Network.
Operations Coordinator - School Based Health Clinics
This position will be based out of Norwalk CHC site
The Operations Coordinator position involves providing consistent, expedient and quality customer service to both internal staff members and external patients in support of our school based health center program. The Operations Coordinator will actively manage special centralized tasks by taking ownership of it to enhance the customer experience and build relationships in the region they support. This position will be responsible for the operational stability of the region including, but not limited to, patient enrollment, reporting, scheduling and template management, patient follow-up, billing and insurance.
Roles and Responsibilities:
+ Complete centralized tasks as defined by Regional Program Manager
+ Own the task from beginning to end
+ Ensure accuracy while maintaining timeliness of completion
+ Manage log of all activities
+ Insure regional enrollment process is working efficiently
+ Manage creation and distribution of regular reporting and support ad-hoc requests
+ Manage requests for follow-up/issues from regional sites and work to resolution
+ Manage all scheduling requests and template changes
+ Insure accuracy of billing information and minimize losses within the region
+ Assist teams with scanning and documentation as required
+ Maintain student population data to insure accuracy and reliability
+ May perform other duties and responsibilities as necessary
+ Experience in an operational support role preferred
+ MS Office proficiency in Word and Excel
+ Strong customer service experience
+ Excellent Verbal communication skills
+ Bilingual Skills a plus (Spanish, Portuguese, or Polish)
+ Please note - if selected to interview, our interview process will require an entry level Excel test to verify basic proficiency & skill.
+ NOTE to CHC internal applicants: An Associates degree is preferred, however commensurate work experience may be substituted for this degree
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
+ Hours are Monday-Friday from 8 am-5 pm.
+ Minimal physical effort.
+ Regular regional travel as necessary.
School Based Health Center
Basic Computer Skills
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