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Chief Operating Officer

Community Clinic Inc.
Silver Spring, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


The Chief Operating Officer (COO), reports to the Chief Executive Officer (CEO) and President and provides leadership, day-to-day management, and oversight of the organization’s clinical, business and facilities operations. Focus includes achievement of long and short-term performance goals, patient relations, and driving a performance culture focused on high-quality health care and service excellence. Advocates for and represents the organization with external entities and ensures that the agency operates in compliance with all applicable federal, state, and local policies/regulations. Solicits and reinforces constructive and professional relationships with organizations, companies, municipalities, etc…with which the organization partners and/or sub-contracts, for the provision of quality health care services. Demonstrates mission-focused, seasoned, and process-minded organizational leadership. In the absence of the CEO, assumes all fiduciary leadership responsibilities normally entrusted to the CEO.

As a member of the health center’s integrated care team the Chief Operating Officer will fulfill the following KEY FUNCTIONS AND RESPONSIBILITIES towards the provision of patient-centered, coordinated patient care:

  • In conjunction with the CEO and management team participate in the development and implementation of the mission, vision, and values of the organization, including high-quality, patient-focused health care.
  • Assist CEO and management team in new clinical program development, ensuring participatory decision making and appropriate design and implementation.
  • Responsible for ensuring program and corporate compliance with primary health care policies and procedures, as well as with external regulatory bodies such as HRSA, DHMH, HIPAA, OSHA, CLIA, HCFA, and other professional review and standards boards.
  • Participates in the development of long-range strategic plans, governance structure, and objectives for practice management.
  • Ensures staff compliance with the adopted health care plan as it relates to the stated objectives (problems/needs), the organization’s clinical goals, and the methods of achieving the benchmarks listed.
  • In conjunction with the CEO, responsible for the development of the plan of operations and coordinating corresponding budgets reflecting the volume, revenues, expenses, staffing, and capital needs of the organization.
  • Assists the CEO with facility expansion and property acquisitions/transactions, as well as service mergers.
  • Assists CEO in oversight of community outreach programs and may represent the organization as a member of community outreach committees/groups.
  • Actively seeks grant opportunities, assisting in the preparation, application submission, and ensuring program compliance and administration occurs once the grant is received.
  • Resolves problems related to the utilization of facilities, equipment, and supplies for the organization.
  • Participates in and ensures the development of organizational guidelines, policies, and procedures in accordance with funding source requirements, as well as State and Federal law.
  • Attends seminars, training sessions, and in-services, to keep current with trends and practices in health care administration, as needed.
  • Participates in staff, management, and provider meetings, as necessary.
  • Stays informed of legislative and policy changes. Proactively provides comments/suggestions.
  • Mentors developing managers and leaders.
  • Provides direct clinical care as scheduled.
  • Actively participates in organizational goal setting and action planning through Studer processes including, but not limited to, the Leader Evaluation Management (LEM) tool, attendance, and participation at the Leadership Development Institute (LDI), Joint Site Visits, and other training as required.
  • Performs other job-related duties, as may be assigned.


  • Supervises Facilities Technician, Director of Nursing, and Operations Director


  • Master’s degree or higher from an accredited College or University
  • Knowledge of the principles and practices of health planning and administrative management enough to lead and oversee health center operations.
  • Knowledge of and experience with FQHC regulatory compliance.
  • Minimum of 5 years of healthcare executive operational management experience in private, non-profit, federal, or state government healthcare programs, or other complex healthcare environments.
  • Must have excellent interpersonal skills and empathy towards patients, as well as excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, varied clinical experience, and the ability to document meticulously.
  • Ability to travel frequently to the agency’s service sites and attend in-state and out-of-state meetings as needed.
  • Ability to attend evening and weekend meetings as needed.
  • Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations.
  • Basic understanding of information technology and ability to organize, analyze and synthesize complex data from various sources.
  • Able to read and interpret financial statements and develop and nurture vendor relationships for purchasing optimization.
  • Able to adapt process improvement in accordance with organization objectives.
  • Working on-site is an essential duty for the job.
  • Willingness to work flexible hours to meet the organization’s needs/demands.

CCI Health Services is a 49-year-old Federally Qualified Health Center is a diverse and inclusive workplace that serves 60,000 medical patients and Women Infant’s & Children (WIC) participants in Montgomery and Prince George’s Counties. As a 501(c)3 non-profit, CCI is committed to providing high-quality, affordable primary healthcare to every patient across all life stages. Visit for more information.

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Community Clinic Inc.


Silver Spring, MD



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