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Program Manager, Telehealth Community Engagement Initiatives

Community Care Cooperative Boston, MA

  • Expired: August 19, 2021. Applications are no longer accepted.

Title: Program Manager, Telehealth Community Engagement Initiatives

Reports to: Senior Director of Practice Improvement and Organizational Development


Community Care Cooperative (C3) is a 501(c)(3) not-for-profit, Accountable Care Organization (ACO) governed by Federally Quality Health Centers (FQHC). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving 150,000 Medicaid beneficiaries who receive primary care at 18 health centers across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities and to strengthen our health center partners.

With the onset of the Covid-19 State of Emergency in March 2020, C3 and the Massachusetts League of Community Health Centers partnered in an effort called the FQHC Telehealth Consortium (the Consortium) to support the development of a long-term strategy for the implementation and sustainability at 35 Massachusetts federally qualified health centers (FQHCs). These efforts require consistent and organized improvement and change management work to achieve a well-structured hybrid model of care well integrated into all disciplines and roles at FQHCs.

The Telehealth Community Engagement Initiatives Program Manager will be funded by grants for 24 months to develop the Telehealth Consortium's patient engagement and digital access navigation strategy and to oversee related grant-funded initiatives at the Consortium's health centers. The Program Manager will report to the Senior Director, Practice Improvement and Organizational Development and will work closely with the Telehealth Manager. Similarly, the Program Manager will interface with senior management, peers, the Consortium's FQHCs, external funders, and telehealth vendors to advance the projects successfully, meeting all funder requests and requirements.

The Program Manager will oversee all initiatives related to telehealth navigation and community engagement. The central purpose of these initiatives is to create a cadre of Community Health Workers, or equivalent staff, who have training in technology support and who can address health equity and sustainability of telehealth in health centers. The Program Manager will support these staff in their health center work and also in creating a learning community within the Consortium. The primary telehealth navigation is funded through a significant grant from the Betty and Gordon Moore Foundation.


In partnership with C3 and Telehealth Consortium leadership, advance the telehealth community engagement strategy to improve health equity, engage patients in virtual care, and address the digital divide in health centers' communities

Serve as relationship manager and facilitate communication with health centers, funders, and Consortium teams

Coordinate the training of grant-funded staff, including Telehealth Navigators, and develop a learning community for staff and their health center managers to share best practices and to address impediments

Work with the Senior Director and Telehealth Manager to develop project plans to monitor and track progress, based on goals and priorities set by grants

Manage the day-to-day tasks for the grant-funded telehealth navigation initiatives

Provide updates on a consistent basis to various internal and external stakeholders about strategy, adjustments, and progress on telehealth navigation initiatives

Ensure that all project tasks are delivered on time, within scope, and within budget

Monitor progress, escalate issues and impediments and adjust as needed

Use quality improvement methodology as needed

Create and maintain comprehensive project documentation and measurement dashboards

Contribute to the dissemination of lessons learned from the telehealth projects

Perform other duties that arise in the telehealth improvement work

Remain up-to-date on the general fields and telehealth and digital health


Program Manager must be innovative, comfortable with ambiguity, well-organized, and committed to moving quickly and collaboratively to sustain the change momentum created by the ongoing COVID-19 pandemic. Program Manager must have strong analytical skills and communicate clearly and succinctly in writing and verbally.

Bachelor's degree preferred

Previous experience working in community health centers and with Community Health Workers preferred

Experience using quality data for improvement and managing clinical grants preferred

Exercises high degree of initiative, judgment, discretion, and decision making to achieve objectives

Works well with others inside the organization and outside, understanding different perspectives and finding collaborative ways to get the job done

Comfortable multi-tasking

Performs with great integrity and produces accurate work with close attention to detail, especially in the completion of final deliverables to internal and external stakeholders

Experience with anti-racism activities, and/or lived experience with racism is highly preferred

Community Care Cooperative


Boston, MA
02298 USA


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