Hours/Week: 37.5 hours Location: US:NY:Potsdam
Relevant experience and education will be taken into consideration when determining actual starting pay rate.
A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customer service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. This position will provide leadership and assistance to other CSR’s and/or Tellers with less experience. Based on lending authority will accept and process loan applications.
Education, Training and Requirements:
•High school diploma or GED
•Internal product knowledge seminars
•Accurate and proficient math skills
•Professional and friendly interpersonal communication skills
•Proficient computer skills
•Clear thinking and ability to stay focused
•Thorough knowledge of bank products and services
•Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
•Four (4) years of bank experience with at least three (3) years as a CSR normally required
•Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude
•Determine customer needs, explain and sell products and services
•Participate in branch prospecting efforts
•Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
•Serve as a liaison between customer and operational areas
•May provide back up to the teller line as needed
•Ability to understand directions and adhere to established policy and procedures
•Able to remain focused
•Other related duties as assigned or directed
•Balance and monitor levels of branch cash; order currency from or ship to The Federal Reserve when necessary (specifically in branches that do not have a Senior Teller).
•Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all job-specific requirements in a timely fashion.
As an integral member of the Banking Department, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to stand, walk, sit, user hands to finger, handle, or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
***In order to be considered an applicant, please complete a formal employment application by clicking on the careers link located on our company website.
Community Bank System, Inc.
Why Work Here?We're a full-service financial institution, offering all the things much bigger banks offer. But we also have the one thing they don't - a passion for providing the highest level of customer service in whatever we do. "Bank Happy" is more than just our advertising slogan, it's truly the core principle by which we operate. ***In order to be considered an applicant, please complete a formal employment application by clicking on the careers link located on our company website. https://cbna.com/careers/work-happy Thank you!
“At Community Bank System, Inc. (CBSI), we believe engaging and empowering our employees is key to our success and our Work Happy mission!”