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Residential Home Manager

Community Alternatives, Inc. Virginia Beach, VA
  • Posted: 7 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, Dental


This position is expected to provide supervision to direct care staff and ensure full regulatory compliance of their assigned residence. Duties include:

  • Ensure that the activities planned for the household and individual Consumers are written, posted for staff/consumer/family review and implemented on a daily basis and ensure proper documentation of the reasons for any deviations.
  • Provide direct supervisory oversight of Residential Direct Support Professionals in assisting consumers in performing all activities relating to daily living skills, personal hygiene (including toileting), physical and social interactions in the community, and other tasks as defined in each Consumer’s ISP.
  • ·Ensure staff is creating, posting, and following new menus each month with full participation of the consumers incorporating consumer food and meal preferences which are consistent with physician directed diets and compatible with consumer medical issues. All residence shopping lists regarding food must be directly correlated with the planned menus.
  • Ensure staff is following the “buddy system”, administering medications to Consumers during each shift as prescribed and in accordance with pharmaceutical instructions and proper medication guidelines; including documenting and reporting of all medication errors or mishandling of medications and notating in the house notes the date and shift on which a med error occurred; understand that CAI has a zero tolerance for medication errors.
  • Monitoring and intervening as needed to ensure transportation staff are appropriately assisting consumers with transportation to community functions, appointments, church, etc. and are adhering to all driving rules in doing so.
  • Ensuring your staff maintain all residence vehicles in good and safe operating condition, ensuring they are clean, meet regulatory standards and both fire extinguishers and first aid kits are kept up to date and readily accessible.
  • Perform a brief daily audit and review of staff’s management of petty cash and consumer funds used during each shift as well as fuel purchases and make certain cash management is in accordance with CAI finance policies.
  • Function as the primary point of contact for daily and routine communications from the Residential Director and family members.
  • Ensure that communication logs are utilized by staff in communicating with other shifts; assure that exiting shifts staff leave relevant notes to entering shifts and assure entering shifts review house notes for the preceding 48 hours; initial any entries you make and make certain staff initial notes to acknowledge the notes have been read.
  • Ensure staff compliance related to the documentation of consumer activities, level of progress in correlation to objectives, consumer interactions and observations, medical follow up and all other pertinent information regarding the consumer on every shift.
  • Review staff documentation in each Consumer’s Progress Notes daily for all shift entries to ensure accuracy and consistency with the goals and objectives cited in their treatment plans and that progress notes are legible and initials by the submitting staff. It is your responsibility to identify any deficiencies related to documentation and address them with a plan of correction/training for staff responsible.
  • Provide assistance to staff in resolving any payroll issues
  • Provide staff oversight to ensure they strictly follow company policy regarding the proper method of amending (whether to add, change, delete or correct) Consumer related documentation.
  • Ensure that staffs maintain a safe, sanitary and therapeutic environment for the Consumers at all times. This means supervising staff to ensure consumer personal care issues are addressed quickly and any soiling of furniture, vehicles, clothes, personal property or CAI property is thoroughly cleaned immediately using the appropriate disinfectant. Ensure staff report any and all property damage (furniture, rugs, floors, appliances, restroom facilities, HVAC issues, other house furnishings to you immediately so you can work with designated CAMG and corporate staff to rectify the problems.
  • Supervise staff to ensure they complete incident reports prior to the end of the shift upon which the incident occurred; for incidents that overlap shifts, complete the incident report for those activities and observations for which they directly witnessed or were responsible; regardless, all incident reports should be communicated verbally to the Residential Director or designee immediately (use communication tree if you cannot reach your immediate supervisor within 5 minutes) and submit all incident reports in writing to the residential director within 24 hours of the incident
  • Supervise, train and ensure that staff report, according to policy, all suspected cases of suspected abuse and neglect.
  • Respect Consumer confidentiality and privacy and communicate with Consumers in a courteous and respectful manner.
  • Interact with Consumer’s family members, and other interested parties, in a courteous, respectful and professional manner; always representing CAI in a positive light.
  • Attend all meetings and trainings as instructed by the Residential Director.
  • Maintain valid driver’s license, excellent driving record, auto insurance, CPR/First Aid Certifications, Medication Assistance Certification, and any other certifications as required by Licensing, CARF or best practices.
  • During staff shortages you may be required to cover a shift providing direct care to consumers. It is anticipated that you will not be required to provide such coverage more than 4 to 6 hours per week.
  • Other duties may be assigned.


Provide direct supervision to all residence staff using direct observation and face-to-face supervision. Complete daily supervisory checks to ensure your staff are providing quality care addressing consumer health and safety issues appropriately and ensuring all CAI and regulatory policy, procedures and standards are being followed/met. Provide written formal supervision of each individual staff in a face-to-face meeting a minimum of one time monthly. It is expected that you conduct un-announced house visits on all shifts several times monthly to ensure all staff are performing their duties as expected and to build a supervisory relationship. Coaching sessions with staff must be a routine part of your supervisory process with all of your staff and this must be written. You are required to initiate all necessary disciplinary action with your employees as per CAI policy and if necessary and appropriate, recommend termination.

  • · Maintain a documented record of all staff coaching and formal supervision meetings
  • · Provide annual performance reviews on all residence staff
  • · Coordinate the interviewing and hiring process with the designated Human Resources personnel as well as your immediate supervisor. Function as lead interviewer for all residence staff; recommend hiring and terminations to the Residential Director
  • · Manage daily operations of the residence in accordance with CAI policy & procedures
  • · Ensure all shifts have appropriate coverage in accordance with regulatory requirements; this requires coordinating vacation time to ensure adequate staffing exists, using residence part-time staff to fill in and calling in relief staff as needed. (Overtime management is an important business function for this position). Adhering to the residence shift schedule for staffing at all times unless otherwise authorized by the Residential Director or corporate designee to meet individualized consumer need.
  • · Ensuring all staff documentation meets payer and regulatory standards
  • · Ensuring the physical condition of the residence, internal and external is maintained in good repair by staff and functioning properly. This includes all residence furniture and appliances. Work orders for all repairs and requests for upgrades shall be submitted to the appropriate CAMG representative or designated corporate staff as soon as a problem is identified
  • · Ensure petty cash, consumer spending and house expenses are closely monitored and managed and all policy and procedure is followed at all times.
  • · Manage productivity by ensuring staff are providing the authorized amount (ISAR hours authorized) of service to each consumer in accordance with their ISP each day and billing for services rendered
  • · Instructing staff on effective techniques in communicating with consumers and on accurately documenting treatment interventions and progress.
  • · Intervene in resolving any payroll issues with residence staff with the payroll department. Participate in budget development for the residence identifying projected revenue and expense. Review monthly profit & loss statements for your residence reporting financial discrepancies/deviations to the Residential Director
  • · On a daily basis distribute work assignments that need to be addressed including special cleaning assignments, transportation or activity assignments or other special work projects
  • · Provide for overall security and safety of consumers and staff through ensuring the physical residence is maintained; ensure staff maintain all certifications required; ensuring that new and “fill-in” staff are paired with a trained and experienced staff to oversee their work; by having plans in place to address consumer behaviors identified in ISP’s; by training staff on all emergency plans and conducting drills to prepare them in the event of a real emergency and by conducting regular consumer staffing with shift staff to inform and educate them on medical and psycho-social needs and behavior strategies


  • Associate’s Degree from a two-year college or technical school or higher Degree in Human Services or related field and five years’ experience working with people with developmental disabilities preferred . Some combination of education and experience may be accepted.
  • At least three years’ experience in a supervisory capacity.
  • QIDP/QMHP eligible
  • Excellent organizational skills.
  • Computer literate.
  • Communicate effectively orally and in writing.
  • Ability to meet deadlines and handle stressful situations without loss of efficiency and composure.
  • Ability to analyze situations, develop creative solutions and act quickly and calmly in a crisis.
  • Valid driver’s license for at least 3 years, acceptable driving history and proof of auto insurance as required
  • Ability to pass mandatory and random drug screen
  • Pass a criminal history and personal background check

Equal Employment Opportunity
Community Alternatives Inc. is not only committed to Equal Employment Opportunity, but we celebrate it, we support it, and we
thrive as a company because of it. CAI is proud to attract the most qualified employees regardless of age, race, religion, gender,
sexual orientation, national origin, marital status, disability (including disabled veterans) or veteran status, in accordance with state
and federal laws.

Community Alternatives, Inc.

Why Work Here?

We empower individuals during recovery from substance misuse or those with disabilities, to recognize their full potential.

MISSION The mission of Community Alternatives is to provide responsive, person-centered services to improve the quality of life for individuals and families. VISION To foster a continuum of support services in every community we serve. OUR VALUES At Community Alternatives, we value each individual. We ensure the following: * That our services are accessible * That everyone understand their rights and responsibilities * That everyone have access to prompt and fair problem resolution. * That individuals are guaranteed the opportunity to participate in developing their service plan. * That everyone has many opportunities for individual growth and a range of choices about how to best reach their personal goals. * That everyone has the opportunity to participate in program evaluation and quality management. * That we will use collaboration as the cornerstone of our service delivery system. * That we will honor cultural, family and individual values. * That we will use data and outcome information to continually improve our service delivery system.

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