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#2021-20 Human Services Assistant Director- (Adult Disabilities)

Community Alternatives, Inc. Norfolk, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description: Community Alternatives is in search of a HERO to join our AWESOME support team! While we continue to meet the needs of the communities we serve by providing alternative solutions of support for diverse individuals challenged with substance misuse or a disability, we are searching for the next Direct Support Champion to help our cause in this difficult time. ***All screening questions and detailed resume must be submitted for possible virtual interview consideration** Job Title: Assistant Director of VA Programs (Human Services-Adult Disabilities) Department: Virginia Administration Reports To: VP of VA ID/DD Services FLSA Status: Exempt REQUIREMENTS: CERTIFICATES, LICENSES, REGISTRATIONS - Must possess a valid VA driver’s license - Must include a detailed resume, references and applicable certifications - Must pass an extensive background check - Must be a local resident with extensive recent Human Services experience in Virginia only QUALIFICATIONS: Bachelor’s Degree (BA/BS) in Social Work, Sociology, Special Education, Rehabilitation Counseling, Recreation Therapy/Management, health oriented disciplines, or Psychology and documented experience working directly with individuals who have mental or other developmental disabilities; Or an equivalent combination of education and experience; Minimum five (5) years supervisory experience and at least five (5) years of experience working with individuals with intellectual and physical disabilities; Verifiable experience in business operations creating budgets, managing profit & loss, working with payer contracts and managing service utilization to meet revenue goals and payer demands and: 1. Excellent management, leadership and interpersonal skills 2. Strong managerial skills including: Strategic planning and program development Communication: oral, written, listening, public speaking Detail orientation and attention to process Analytical problem solving Sound judgment/decisive decision making High level of personal and professional ethics Able to work under pressure and meet deadlines as well as be flexible and dependable Ability to handle multiple priorities with a sense of urgency Being aware of others’ reactions, understanding why they react as they do, and adjusting one’s own actions in relation to others Computer skills including word processing, spreadsheets software and electronic medical record Summary The VA Programs Assistant Director of VA programs has responsibility for the operations of VA service sites (Residential services, Center based and non-center based day Programs, In-Home and Supportive Living programs). This position works under the direction of the VP of VA ID/DD Services in developing, implementing, managing and evaluating VA services to ensure that the programming and comprehensive care of individuals reflects the philosophy and objectives of the company. Additionally, this position serves as the VA lead staff in overseeing VA staff training, EHR implementation and use, management of the relief pool, program performance metrics and board reports. This person works supervises the VA program managers to ensure compliance with all regulatory requirements and accreditation standards to carry out the agencies’ strategic goals, and identifies current and emerging issues related to good rehabilitative practice. They must have knowledge of Virginia regulations including those relating to Medicaid, DBHDS licensure standards, Office of Human Rights and CARF. A primary responsibility of this position is to research, initiate, implement and monitor compliance with evidence based practices. It is imperative that this position maintain awareness of advances in rehabilitative service modalities, changing regulations and standards, VA Medicaid Waivers and cost effective options to meet the needs of individuals and staff. The assistant director is responsible for assisting the VP of VA ID/DD services with identifying, developing and implementing strategic initiatives related to revenue maximization and for covering for the VP of VA ID/DD in her /his absence. This position reports to the VP of ID/DD Services and is a member of the VA Management team. This position works with all members of the management team to assure successful communication and coordination between all programs and departments. In addition, collaboration with finance, information technology and Human Resources is required. As a representative of Community Alternatives, Inc. all comments, attitudes, actions, and behaviors have a direct effect on the agency's image and perceptions of quality service. Interaction with clients, physicians, referral sources, guests, visitors, co-workers, supervisors, vendors, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative and professional. This behavior should promote an atmosphere of teamwork that is congruent with the agency’s standards and guidelines to promote positive relationships. Specific Duties and Responsibilities: Supervision Provided Provides direct supervision to the program managers and designated training and support staff. Supervision Received Supervision provided by the VP of ID/DD Services Program Development Researches and implements evidence based practices. Facilitates curriculum development, implementation and training. Develops, maintains and updates service protocols and operation manuals sufficient to provide guidance to staff for provision of service. Ensures that all staff is trained on the most updated procedures in accordance with established standards Ensures that staff is adequately trained, equipped and motivated, so that program objectives can be accomplished in a safe, timely and cost effective manner. Accept 24/7 on-call responsibilities and assists residential team management with staffing and training needs across the program Ensures PCP, quarterly and all other required documentation is of good quality, and completed on time. Establish and manage client staffing meetings and coordinate management team meetings Has established relationships in the community with Service Coordinators and decision makers Fiscal Management Has broad understanding of P&L statements and skills in developing and managing budget objectives in the operations of a business. Supports the VA VP in developing the annual operating budget. Responsible for monitoring revenue and managing/correcting significant deviations from the budget Works with VA VP to ensure that the agency is meeting all the terms of funding agreements for its programs Monitors impact of new projects on agency budget and participates in planning for new project development Coordinates protocols with finance of verifying Medicaid eligibility, payee management, petty cash, 1st and 3rd party billing issues and receipt management Communications Excellent Communication skills. The ability to communicate effectively with the C-suite and the direct care worker. Communicates regularly with the VA VP to keep her/him informed of the emerging needs, revenue status, and program and/or individual issues. Communicates regularly with all program managers and supervisors to ensure they routinely meet with their staffs, both individually and as a group, to ensure consistent operation among the shifts and across units. Coordinate with HR, Finance and IT around operational issues and program needs and protocols Communicate with state personnel, licensing, auditing agencies and accrediting bodies, community stakeholders and all ancillary service providers involved in the care of our individuals Quality Management Works with Quality Management Team to ensure compliance with all corporate, federal, state, county and payer regulations. Works with Quality & Training Specialist and other identified staff to acquire and maintain National Accreditation of state programs in accordance with corporate policy and procedures. Operations Management Initiates and carries out projects that improve efficiency and/or reduce operating costs Maintains adequate records on a daily, weekly or monthly basis, of key production variables such as staff productivity, overtime, staff/consumer injuries, safety violations, staff certification compliance, documentation compliance, training attendance, etc. Provides written reports on program operations Maintains the health and safety of all program sites. Coordinates activities with other personnel (i.e. communicate directly with maintenance personnel to coordinate maintenance and repair work at program sites; communicate with laboratory, medication, home health, medical or food service vendors to ensure effective operations and adherence to contract deliverables). Monitors and controls physical plant operations ensuring repairs and maintenance are addressed correctly and efficiently. Provides expectations and parameters to VA Program Managers for program efficiency and effectiveness. Reviews the operation of the service delivery for production and quality, to anticipate problems and develop solutions in a timely manner, and to identify opportunities for improvement. Develops, implements, and evaluates methods to ensure effective and efficient use of staff, facilities, equipment, and other resources while maintaining regulatory standards. Other Handles other duties, assigned by the VA VP as required depending upon project or workflow needs. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to stand, walk, sit, use hands to type, handle objects, tools, or controls; and reach with hands and arms. Regularly required to talk and hear. Must be proficient in written and spoken English and have the ability to hear whispers with or without the aid of a hearing aide. The employee may be exposed to viruses, diseases, infection and specimens in the working environment. Will

Community Alternatives, Inc.

Why Work Here?
We empower individuals during recovery from substance misuse or those with disabilities, to recognize their full potential.

Our COVID-19 Promise These are unusual times and we understand that there are new and inherent risks in performing your job in human services. Therefore, our promise to our employees is as follows: 1. We will provide the highest quality Personal Protective Equipment (PPE) such as N95 and KN95 level masks, gloves, plenty of hand sanitizer, gowns and many types of effective industrial cleaning agents to help ensure your safety while at work. 2. We will provide a tremendous amount of training on how to use these PPE items effectively and safely. Additionally, our training extends to how to effectively create a Person Centered care environment while maintaining appropriate levels of social distance. 3. We have been and will continue to pay bonuses in addition to your base hourly wage based on the number of hours you work providing direct care. We hope you will consider working in a fulfilling career that will extend well beyond this crisis. Come be a Community Alternatives Support HERO! Community Alternatives is in search of a HERO to join our AWESOME support team! While we continue to meet the needs of the communities we serve by providing alternative solutions of support for diverse individuals challenged with substance misuse or a disability, we are searching for the next Direct Support Champion to help our cause in this difficult time.

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410 Center Drive

Norfolk, VA




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