Customer Service Representative

LOOKING FOR A GREAT CUSTOMER SERVICE/ SALES REP!

Do you love engaging with people and being part of a supportive team? Do you strive to provide high-quality customer service to every customer you meet? If so, then this is the ideal position for you!

As a Customer Service Representative at Mosquito & Pest Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficiency in computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services.

If you’re committed to excellent customer service and enjoy helping others, this is a great opportunity for you! 

Essential Duties and Responsibilities:

• Responsible for driving sales through up-selling and cross selling techniques as well as delivering exceptional customer service. 
• Requires an intimate knowledge of the products or services being sold.  Great communication skills and sales experience is required.
• Establishes and maintains a high level of customer satisfaction.
• Consistently meets or exceeds weekly and monthly goals by using sound telephone skills.
• Identifies opportunities to upsell.
• Handles inquiries with regard to product, pricing, customer relations, and complaints.
• Responsible for handling and resolving customer inquiries accurately and in a timely fashion.
• Pays close attention to details.
• Responsible for maintaining and updating customer files.
• Manage a high volume of phone calls (majority inbound) and provide a response to all callers while maintaining a high quality of service and performance standards.
• Facilitate sales of all services according to company requirements.
• Performs follow-up for all outbound calls.
• Must demonstrate a commitment to provide the highest quality of service to the customer.
• Must be competitive and be driven.
• Listen to individuals on the telephone while at the same time navigating screens and entering the information they provide.

Knowledge, Skills, and Abilities Required:

• High School graduate / GED
• Strong communication skills - verbal and written 
• Attention to detail and accuracy 
• Explain product and service offerings to new customers (telephone, text & email) 
• Proficiency with all Microsoft Office platforms 
• Assist in executing marketing initiatives (trade shows and special events)  

Additional Requirements:

• Must have a valid VA Driver's License
• Ability to pass a drug screening 
• Willingness to undergo a background check

What We Offer:

• Competitive compensation plan to include incentives and bonus structure
• Opportunities for advancement and career growth
  
• Fun and engaging work culture and environment

About Us:

Our mission is simple: help protect families from mosquitoes and the diseases they carry. Each and every one of our team members is dedicated to providing the best services out there so our customers can enjoy the outdoors with peace of mind.