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RN Supervisor, SCO PCA Team

Commonwealth Care Alliance Springfield, MA
  • Expired: October 17, 2020. Applications are no longer accepted.

Why This Role is Important to Us

At Commonwealth Care Alliance (CCA), our vision is to lead the way in transforming the nation's healthcare for individuals with the most significant needs. If being part of a team and working on combined solutions for patients matters to you...keep reading. We may have something to talk about.


Commonwealth Care Alliance's SCO PCA Team will provide care consultation and delivery on an on- demand basis in addition to providing scheduled services to dually-eligible CCA members, a group of individuals with significant medical, behavioral, and social complexities that require intensive support.


The SCO PCA team will reside at CCA's state - wide locations.


The Supervisor, SCO PCA provides management and clinical oversight to site clinicians.


The Supervisor, SCO PCA reports to the Manager, SCO PCA.


At CCA, your role matters. You'll be joining an organization that is mission driven, believes in internal mobility, has excellent benefits (see below) and embraces innovation when it comes to serving our patients. 


What You'll Be Doing
  • Direct supervision of SCO PCA RN's and Occupational Therapists
  • Triage of incoming requests for deployment of SCO PCA staff based on clinical complexity and urgency
  • Ensure requests for staff are complete and appropriate for assignment via communication with requestor and assign request to appropriate team member
  • Review of clinical documentation and records created by team members to ensure accuracy and timeliness
  • Provide clinical supervision of staff and provide clinical guidance and coaching for complex situations that require coordination with other clinicians including but not limited to Rehab clinicians, care partners, Clinical Directors, Clinical Managers, central units to ensure member needs are being met.
  • Assists in addressing internal personnel issues, problem-solves local issues and engages in conflict management
  • Mentor and coach new staff
  • Collaborates with Clinical Education and Training to oversee and ensure competencies for newly hired clinicians
  • Lead team huddles as appropriate
  • Assist with identification of opportunities for operational improvement under direction of the SCO PCA manager, to improve the performance of CCA
  • Assesses appropriateness of incoming requests and team's processes over time to suggest opportunities for improvement

Secondary Responsibilities

  • Participates in cross-organizational working groups to continuously improve team performance.
  • Participates in CCA Quality Improvement efforts.
  • Participates in committees and workgroups that promote clinical excellence and help to advance CCA's mission and business objectives
  • Actively participates in the evaluation of own performance and progress.


What We're Looking For
  • Associates degree or equivalent experience; Must be licensed as a Registered Nurse in the state of Massachusetts with license in good standing
  • 2+ years of related clinical experience
  • 1+ years of experience with phone based clinical triage (preferred)
  • Proven leadership and management
  • Demonstrate clinical competence in all aspects of primary care nursing, care management, nursing assessment, care planning, and medical/surgical nursing
  • Excellent interpersonal skills demonstrated by ability to interact professionally with culturally and educationally diverse staff and patients
  • Experience with electronic medical records preferred
  • Experience working with Medicare /Medicaid populations or populations with significant complexity of medical, behavioral and social needs
  • Strong management and team-building skills
  • Ability to manage significant change
  • Excellent communication skills
  • Ability to teach, mentor, and coach
  • Ability to quickly shift gears and move in a new direction without clear guidance
  • Must be willing and able to travel to member's homes in addition to working in an office environment
  • Valid driver's license with no restrictions. Ability to be active and mobile across MA.
  • Fluency in English required; fluency in one or more of the following languages strongly preferred: Spanish, Portuguese, Russian, Nepalese, and Vietnamese.

Physical Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
  • The employee is occasionally required to walk; sit; and stoop, kneel, crouch, or crawl
  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 100 pounds
  • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus

Does this sound like you? If you're interested in this opportunity, please apply today. The process takes 10-15 minutes. We offer excellent benefits, including:


Medical, dental and vision plans with low employee contributions

A generous paid time off program

403(b) with company match

Loan Forgiveness Program

Educational Assistance/Reimbursement


keywords: Associate's, Bachelor's, SCO, senior care options, assessments, PCA, RN, registered nurse, integrated care, medical, behavioral, complex care, care management, care delivery, case management, primary care, Medicare, Medicaid, MassHealth, bilingual, Spanish, Vietnamese, Springfield, Chicopee, Belchertown, Greenfield, Holyoke, Hatfield, Deerfield, MA, Massachusetts




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