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IT Help Desk Specialist

Commonwealth Business Bank Los Angeles, CA

  • Posted: over a month ago
  • Full-Time
Job Description

This position will be provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. This position will be responsible for administration and internal support of the company’s PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations. 

 

POSITION RESPONSIBILITIES

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to request received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
  • Assist with onboarding of new users
  • Ensure each workstation has a computer monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to the Service Desk for escalation
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required

 

SKILLS / QUALIFICATIONS

  • Requires overall qualification to successfully handle the duties described above

 

EDUCATION / EXPERIENCE 

  • High School diploma or equivalent 

Commonwealth Business Bank

Address

Los Angeles, CA
90010 USA

Industry

Technology

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